Head of Service Intelligence

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity :

The Service Intelligence Leader at Roche is a visionary data and service performance leader who transforms operational data into actionable enterprise insights. Reporting to the Vice President of Central Service Operations, this individual serves as the strategic bridge between data, people, and performance, ensuring decisions across the Roche Support Network enterprise are informed by accurate, harmonized intelligence.

This role leads the Roche Support Network's Service Intelligence team, defining the data source and analytics strategy, ensuring standard system adoption of service systems, and delivering access to service performance metrics for the Roche Support Network organization. In addition this team provides insights to the organization that enables service delivery excellence. The leader works in close alignment with global diagnostics partners, representing Roche Support Network operational needs within Roche's worldwide service frameworks.

The ideal candidate combines technical acumen, leadership experience, and business strategy insight, empowering cross-functional teams to drive service excellence and operational efficiency through trusted data.

Key Responsibilities :

Strategic Data Leadership

• Develop and execute the Roche Support Network's Service Intelligence strategy aligned with Roche global analytics frameworks.
• Establish a unified data architecture to ensure all service metrics are derived from a single source of truth (cases, spare parts, failure modes, costs, service KPIs, etc.).
• Advance enterprise data maturity-transitioning from descriptive reporting to predictive and prescriptive analytics.

Service Systems & Technology Integration

Cross-Functional Collaboration

People & Performance Leadership

Governance & Compliance

Who you are :

Required Qualifications :

Preferred Qualifications :

Additional Information :

The expected salary range for this position, based on the primary location of Indiana, is $137,200-254,800 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.