Need Sr Technical Support /Helpdesk AnalystCogent Infotech Corporation • West Palm Beach, FL, US
No longer accepting applications
Need Sr Technical Support / Helpdesk Analyst
Cogent Infotech Corporation • West Palm Beach, FL, US
13 hours ago
Job type
- Full-time
Job descriptionAdvanced knowledge of Microsoft products, including operating systems, office suite, and Outlook in a networked environment Advanced knowledge of computer software, hardware, and firmware related to personal computers, LAN / WAN environments Skilled at installing and providing technical support for software applications, operating systems, and hardware Ability to perform advanced troubleshooting on various manufacturers' computers Ability to plan, organize, manage, and track projects Effective verbal and written communication skills Ability to read, understand, and comply with department policies Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience Provide Audio Visual (AV) and Video Conference (VC) support, including reserving, setting up, coordinating, and troubleshooting meetings Perform advanced troubleshooting to identify causes of problems; install, configure, and support PCs and peripherals, including software installation, upgrades, and patches Monitor Service Desk queue, resolve support tickets, assign tickets appropriately, and ensure SLAs are met; document work and resolutions Update asset management info in OneNote and Active Directory; coordinate with Admin on IT equipment surplusing Provide hardware / software training and professional development for technicians Participate in projects like PC Replacement, Memory Upgrades, Windows 10 Upgrades, etc. Share information and feedback; generate and maintain technical documentation
Need Sr Technical Support / Helpdesk Analyst
- Contract
Essential Job Functions :
Role : Technical Support Analyst
Location : West Palm Beach / Miami / Tampa / Chipley, FL
Duration : 12 Months
Minimum Required Skills :
Responsibilities :
Interested candidates can call 412-212-0715 or email priya.sharmaatcogentinfo.com
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Sr Technical Analyst • West Palm Beach, FL, US