Digital Operations Senior Manager - Web

Digital Operations Senior Manager - Web

We're passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity, and creativity while boldly pursuing answers to the world's most complex health challenges and transforming society.

Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bold in our approach leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers.

This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you on this journey. This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access ("CMG"), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions. The team is specifically accountable for :

• Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences.
• Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.
• Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.

The Opportunity The Digital Operations Senior Manager - Web is accountable for designing processes and governing operations that allow for the seamless execution of web experiences as part of integrated digital campaigns. This role works closely with the Director, Digital Operations and Business Product Owner to design and build processes that support the Web roadmap and optimal campaign delivery. In addition, this role works to optimize existing processes to ensure maximum efficiency and scale.

A successful candidate will have demonstrated experience creating and optimizing standards and solutions, with a focus on optimal customer quality, speed, and cost-effectiveness at scale across a portfolio of products.

Key Responsibilities

Who You Are

Minimum Candidate Qualifications & Experience :

Additional Desired Candidate Qualifications & Experience :

Location

This position is based in South San Francisco, CA, however a remote work option will be considered for US candidates who live outside of the Bay Area.

The expected salary range for this position based on the primary location of South San Francisco, CA is $136,100 and $252,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.