Program Supervisor (FRS)

Job Description

Job Description

Description :

Position : Family Reclaim Services- Program Supervisor

Accountability : Director of Social Services Programs

Hybrid Status : EE4.1

Classification : Regular, Full Time, Exempt

Date Revised : September 2025 PROGRAM SUPERVISOR FAMILY RECLAIM SERVICES (FRS) HAYWARD OFFICE

Family Reclaim Services (FRS) provides specialized case management services for families whose children are living at home with their parent or guardian while under the supervision of the Juvenile Courts through Children and Family Services (CFS) department of the Alameda County Social Services Agency. The case management services are designed to help families reduce the risk of entry into the foster care system due to child abuse or neglect after the close of their dependency case.

Job summary :

Reporting to the Director of Social Services Programs, the Program Supervisor will be the direct supervisor to the Family Reclaim (FRS) Case Manager(s). Supervision will be accomplished through weekly group and / or individual supervision, crisis management, training, and providing other supportive services to staff. The Supervisor will also carry a caseload as well as accompany staff on face-to-face visits, assist with assessments, family engagement, and / or community linkages.

This is a unique position directly supervising up to 6 staff. The Family Reclaim Case Managers are an incredible group of staff with some personal experiences navigating multi-systems within Alameda County to engage and motivate families while using a family-centered approach.

The Program Supervisor also helps to ensure that culturally sensitive and family friendly engagement practices permeate throughout the program. The FRS Program Supervisor has the privilege of supporting staff as they go through incredible personal and professional growth. Program Supervisors collaborate with staff to assess strengths and build professional skills to ensure FRS Case Managers are providing high quality services to families within Alameda County. FRS Program Supervisor will work closely with the Director of Social Services Programs and become deeply involved in program development and training for all staff.

Essential to this position is a strong commitment to :

• Supporting Family Voice and Parent Partnership
• Collaboration with Child Welfare
• Cultural Humility and Inclusivity
• Solid management practices
• Professional growth

This position is perfect for a peer professional, case manager, or clinician with strong management experience, who is ready to step up to supervision. While it does not represent a step away from direct service, the program’s deep commitment to workforce development and leadership calls on many of the same skills that are required of an emergent leader, a peer professional, case manager, or clinician serving our families.

Duties and Responsibilities :

Qualifications :

Preferred Qualifications :

Master’s Degree in Social Work, Marriage and Family Counseling, Psychology, Sociology, Human Services, or related field

Work Environment :

While performing the duties of this job, the employee regularly works in an office setting. Remote work privileges may vary based on programs’ needs and are subject to supervisor’s approval.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods, use hands and fingers to handle or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear. The employee must occasionally bend, stoop, or reach and may be required to lift and move boxes or office supplies up to 20 pounds. Specific vision abilities required include close vision for computer work and reading.

Position Type / Expected Hours of Work :

This is a full-time, exempt position. Hours / schedule vary depending on program needs. Weekend / evening hours may also be required. Work hours are subject to change, with supervisor approval, and to meet the business needs.

Travel :

Frequent Local travel to various work sites is required.

Work Authorization / Security Clearance :

Employment is contingent upon passing a background check and obtaining TB and health clearances. When applicable, driving records are periodically reviewed in accordance with company policy. Employees must also comply with the organization's vaccination requirements.

A Better Way is an Equal Opportunity Employer. Inclusive environments for all employees and applicants are our priority. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, neurodiversity, disability, protected veteran status, marital status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This document may be subject to periodic review and revision in compliance with California labor and employment regulations.

Requirements :