Director of Patient Accounting

Director, Patient Accounting – Business Office Services

Location : Knoxville, TN (Onsite, Monday to Friday)

Schedule : Full-time

About the Role

The Director of Patient Accounting leads the daily operations of Business Office Services in Knoxville, overseeing billing, collections, cashiering, and customer service functions. This role drives strategic initiatives to optimize accounts receivable performance and maximize reimbursement from third-party payers. The Director collaborates with hospital departments and medical staff, ensures compliance with regulatory standards, and manages a team of 4 direct reports and 118 indirect reports. This position reports directly to the Chief Financial Officer (CFO).

Responsibilities

Operational Leadership

• Direct daily operations across billing, credit, collections, cashiering, and customer service
• Develop and implement strategies to manage patient accounts receivable and improve cash collections
• Coordinate with hospital units and medical staff to ensure seamless operations
• Hire, onboard, and assign staff to appropriate work areas
• Provide leadership and oversight to 4 direct reports and 118 indirect reports

Compliance & Integrity

Performance & Quality

Customer Experience

Team Development

Resource Stewardship

Qualifications-

Education

Experience