Workplace Experience Ambassador 4

We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.

Responsibilities :

Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.

Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.

Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.

Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.

Provide support for facilities team services, contributing to a well-maintained and organized work environment.

Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.

Monitor and address any issues related to building spaces, ensuring a clean and functional environment.

Assist with catering and hospitality services to enhance the experience of events and meetings.

• Proven customer service skills with confidence in both written and verbal communication.

Self-motivated and efficient, with a positive attitude and a proactive approach.

Strong organizational skills and attention to detail, ensuring tasks are completed accurately.

Ability to work collaboratively with team members and serve as a representative of the facilities team.

Proficiency in using PC platforms and tools to manage daily operations efficiently.

At least 8-10 years of experience in reception, concierge, or a related field.

High school diploma or equivalent required; catering or hospitality experience is preferred.

Familiarity with calendar management and scheduling systems to oversee bookings effectively.