Total Rewards Specialist 1 (A)

Current Employees

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Core Job Functions

Responds to employee questions and inquiries about employee benefits programs and policies. Identifies and assesses customers needs to achieve satisfaction. Builds trust with customers through open and interactive communication. Provides accurate, valid and complete information by using the right methods / tools to address benefits concerns. Meets department customer service call handling targets. Provides timely resolution to complaints; research expressed concern and evaluates options to remedy complaints. Determines appropriate resolution in partnership with department leadership. Keeps records of customer interactions, process customer accounts and file documents. Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc. Identifies trends in employee inquiries and complaints and proposes systemic solutions to reduce repetitive issues. Educate employees on total rewards programs by delivering clear, consistent, and accessible information through various channels (e.g., FAQs, internal portals, training sessions, benefits fairs, etc.). Proactively identify patterns in employee questions and concerns to recommend process improvements and enhance the overall employee experience. Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

Education :

High School Diploma or equivalent

Experience :

Minimum 2 years of relevant work experience

Knowledge, Skills and Attitudes :

• Ability to accurately prepare and maintain records, files, reports and correspondence
• Ability to communicate effectively in both oral and written form
• Ability to understand and follow instructions
• Skill in completing assignments accurately and with attention to detail
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Ability to process and handle confidential information with discretion
• Ability to work independently and / or in a collaborative environment
• Proficiency in computer software (i.e. Microsoft Office)

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : A6