Practice Operations Coordinator.
Job Summary :
The Practice Operations Coordinator proactively identifies, develops, and implements opportunities to improve clinical and administrative workflows, procedures, and operational performance. Actively seeks staff and provider buy-in for change by implementing new processes in a way that includes their involvement and input. Demonstrates responsiveness to the needs of medical providers by designing processes to minimize provider downtime and optimize scheduling of patient visits.
Monitors key performance indicators and implements performance improvement initiatives to enhance patient service, delivery of clinical care, staff communication, and overall efficiency of medical center operations.
Cultivates an open, honest, collaborative, and healthy work culture. Responds to the concerns of patients, providers, and staff patiently and intending to help everyone succeed.
Job Relationships :
- Reports to : Associate Medical Director.
- Interrelationships : Providers, support staff, administrative staff, and other members of the health care team.
- Supervises : Clinical Coordinator, Site Manager, Quality Improvement Coordinator, Front Desk Coordinator, Transcription, Medical Records, Triage, and MAP Coordinator. Assists the Chief Medical Officer with the coordination of providers (MD, DO, FNP, PA, PMHNP). Performs supervisory duties in accordance with the organization’s policies and applicable state and federal laws.
Access to Protected Health Information (PHI) :
The Practice Operations Coordinator must have access to all program clinical and billing information for patients. The only exception to this access is confidential patient notes / documents.
Staff Development and Competency :
Develops objectives, policies, and procedures, and monitors compliance in accordance with CMS / HRSA guidelines.Abide by the policies and procedures of the Hot Springs Health Program, located in the employee handbook. Abide by all federal, state, and local regulations. Abide by all OSHA, HIPAA, and safety regulations.Assesses and identifies practice staffing needs and ensures appropriate hiring.Develops and maintains a workforce development pipeline with local educational entities.Collaborates closely with the Medical Director to continuously assess and improve the quality of care provided to patients. Utilizes current best practices and evidence-based standards of care as guidelines.Develops objectives, policies, and procedures, and monitors compliance.Provides continuous monitoring of subordinate staff competency and addresses needs as defined through the monitoring process. Responsible for medical center staff evaluations and ensuring timely evaluations on a regular schedule.Quality Improvement / Management :
Participates in strategic and operational planning at an executive level to ensure quality care. Integrates the principles and values of continuous quality improvement throughout the entire medical practice. Ensures that continuous quality improvement efforts comply with regulatory and accreditation standards. Meets requirements related to utilization management and risk management.Assist with Provider Peer Review process, as applicable.Develop and implement programs to improve operations through analysis, evaluation, and education.Risk Management :
Establish a non-punitive culture that promotes awareness and empowers staff to identify risk-related events.Cultivate a patient-friendly atmosphere. Enhance patient satisfaction, conduct patient satisfaction surveys quarterly, and establish a process for resolving patient grievances. Monitors patient complaints with the Site Manager. Develops a Corrective Action Plan to prevent recurrences. Arrange staff training for handling difficult encounters.Utilize risk management strategies to identify and minimize the frequency and severity of adverse events, near-miss incidents, and claims. Identify, evaluate, and correct systems that contribute to error or injury. Manage adverse events and injuries to minimize financial loss. Address adverse events with appropriate staff and provide additional training to prevent future errors.Comply with state-specific scope of practice, applicable laws, regulations, and standards.Behavioral Expectations :
Maturity and ability to deal effectively with job demands.Respect for the confidentiality of all aspects of patient care and business matters of the Hot Springs Health Program.Professional attitude and appearance.Education and Experience :
Education : Master’s or bachelor’s degree in business / healthcare administration, or a minimum of an associate’s degree in nursing, is preferred.Experience : Minimum 5 years’ practice management experience, managing large provider groups preferred.Other : Valid N.C. Driver’s License, and dependable transportation. Excellent communication skills to deal with the public and staff.