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Vendor Manager
Vendor ManagerTriWest Healthcare Alliance • Phoenix, AZ
Vendor Manager

Vendor Manager

TriWest Healthcare Alliance • Phoenix, AZ
30+ days ago
Job type
  • Full-time
Job description

Job Summary

Under the direction of the Director, Vendor Management, the Vendor Manager is responsible managing all aspects of the post-award subcontracting process. The Vendor Manager will ensure subcontractors meet performance, quality and compliance standards while mitigating risks and controlling costs. The role involves close coordination with project managers, procurement teams, legal, stakeholders and senior leadership to align subcontracts with project goals and timelines. Vendors also ensure compliance with federal, state and industry regulations maintaining accurate documentation and reporting.

Education & Experience

Required :

  • Bachelor's degree in Business Administration, supply chain management, Engineering; OR equivalent experience
  • 5+ years' experience in subcontract management or procurement
  • Proven ability to manage multiple subcontracts and prioritize tasks in a fast-paced environment
  • Experience working on and influencing teams to produce desired outcomes
  • Experience working with operational planning at the department, division, or company-wide levels with a focus on developing performance metrics and tracking outcomes against objectives

Preferred :

  • Equivalent experience
  • Certifications such as CPCM, CFCM, CPSM or PMP
  • Proficiency in contract management or procurement software and Microsoft Office Suite
  • Strong knowledge of procurement processes, contract law and industry standards
  • Experience with data analysis, statistical analysis, process flow mapping and report design, including proficiency with database querying
  • Key Responsibilities

  • Serves as one of the key points of contact to address program implementation issues, contractual issues, and to resolve potential disputes with Subcontractors.
  • Manages relationship with the primary subcontractors, to include handling of day-to-day contact across multiple functional areas and reporting out to Senior Leadership on status of subcontractor performance, risks and opportunities.
  • Collaborates, and coordinates support the subcontractor may need throughout the contract lifecycle.
  • Provide direct oversight, guidance and support to subcontractor to ensure compliance with contract requirements, agreed upon services levels and customer service excellence standards.
  • May assist with ensuring primary subcontractor fully understands and meets all regulatory requirements, professional best practices and industry standards, to include internal policies and procedures.
  • Maintains detailed records and provides status reports on subcontract activities.
  • Monitors government contracts and internal initiatives for modifications impacting operations and oversees vendor operations to ensure compliance with contract requirements and agreed upon standards.
  • Determines the impact of government contract requirements and specific business initiatives on operations and communicates those impacts to primary subcontractor’s stakeholders.
  • Identifies and communicates opportunities for redefinition of operational and management processes based upon analyses of “lessons learned” to improve operations effectiveness and efficiency.
  • Creates, manages and executes action plans, developed in conjunction with the primary subcontractor, to improve operations and adherence to contract standards.
  • Communicates operational changes, training and program materials to subcontractor stakeholders for distribution to staff.
  • Produces informative, easy-to-assimilate reports from the operational reporting systems, including reports and dashboards for Senior Leadership.
  • Assists with special projects and other duties, as assigned by TriWest Senior Leadership.
  • Competencies

    Communication / People Skills : Clearly presents information through spoken or written communication; effectively reads others and adapts communication patterns to multiple individual styles; demonstrates ability to influence or persuade others in positive or negative circumstances; ability to listen critically for relevant information; clearly demonstrate respect for others.

    Computer Literacy : Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

    Coping / Flexibility : Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

    Independent Thinking / Self-Initiative : Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

    Information Management : Ability to manage large amounts of complex information easily, communicates clearly, and draws sound conclusions.

    High Intensity Environment : Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

    Multi-Tasking / Time Management : Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

    Organizational Skills : Detail-oriented; ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources.

    Team-Building / Team Player : Ability to influence the actions and opinions of others in a positive direction and build group commitment; adapt to different styles; listen critically; collaborate.

    Technical Skills : Advanced knowledge of Microsoft Word, Excel, Project, PowerPoint, Visio, and SharePoint; ability to function without direction to produce outcomes within timelines; proficiency with statistical analysis, project management skills, data analysis, benchmarking, and quality improvement concepts; collaboration skills and team-oriented approach; presentations and meeting facilitation skills.

    Working Conditions

  • Availability to work non-regular hours, including weekends, as required
  • Works within a standard office environment, with up to 50% travel
  • Extensive computer work with long periods of sitting
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    Vendor Manager • Phoenix, AZ

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