DoubleTree Pomona - Front Desk Agent

Base pay range

$17.00 / hr - $17.00 / hr

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills / Responsibilities

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

Benefits

Property Information

Nestled in the San Jose Hills, near Pomona Fairplex and California State Polytechnic University, DoubleTree by Hilton Pomona offers easy access to many popular attractions and corporate complexes. We are also just a mere 16 miles from Ontario International Airport.

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