Google is hiring : Consumer Experience Designer, YouTube Consumer Experience Oper

Overview

Consumer Experience Designer, YouTube Consumer Experience Operations. Role located in the US with preferred working locations of San Bruno, CA and New York, NY.

Responsibilities

• Design, author, test, and refine high-quality dialogue and user journeys for voice and text-based interfaces, leveraging domain expertise.
• Apply prompt engineering skills to develop and refine models, ensuring consistent, desired conversational outcomes.
• Create user flows and visuals (e.g., in Figma) to support the experience, and conduct end-to-end UX research on conversational and visual prototypes to generate actionable insights.
• Establish and document the conversational voice and tone guidelines, and collaborate effectively with cross-functional partners (Product, Engineering, UX) to align on goals and advocate user needs.

Qualifications

Minimum qualifications

Preferred qualifications

About The Job

The Consumer Experience Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Marketing, Data Science and Legal, to identify and address user pain points and improve the overall support experience. Our team develops innovative and user-centric support solutions for YouTube’s user base across NFL Sunday Ticket, YouTube TV, YouTube Music and Premium, as well as Shopping and Fan Funding, with the goal of delivering an exceptional experience while increasing growth and retention. We drive the implementation of self-service tools and automated support workflows, and we equip support agents with the knowledge, tools and skills to provide high quality service. We are seeking a dedicated and creative Conversation and Interaction Designer to join the CXO team, working on YouTube Consumer Experiences and reporting to the UX Lead for CXO. You will be embedded in the team, driving the user experience for our conversational interfaces from strategy to execution. You will design delightful experiences and increase customer lifetime value for users of NFL Sunday Ticket, YouTube TV, and YouTube Music & Premium. This is not a traditional generalist role; you will become the definitive voice of our product, forging a deep understanding of user needs and the unique challenges of conversation design in our domain.

At YouTube, we believe that everyone deserves a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to empower people to share their stories, explore what they love, and connect with one another. We move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Compensation The US base salary range for this full-time position is $110,000-$157,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Your recruiter can share the specific salary range for your location during the hiring process. Please note that listed compensation refers to base salary only and does not include bonus, equity, or benefits.

EEO Notice Google is an equal opportunity employer and affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. See Google’s EEO Policy. If you require accommodations, please let us know by completing the Accommodations for Applicants form.

Senioriy level

Not Applicable

Employment type

Full-time

Job function

Project Management, Consulting, and Engineering

Industries

Information Services and Technology, Information and Internet

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