Field Service Lead

Job Overview :

The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regard to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.

Responsibilities :

• Has administrative responsibility within company systems such as Alliance back-office and Business Central (aka : BC)
• Performs routine audits of technician service activity in company’s service ticket system.
• Coordinates and supervises local projects for all customer work orders.
• Responsible to ensure install process is followed from pre-install to post-install
• Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties.
• Interacts with local Compliance officials and ensures local technicians observe all facility protocols.
• Oversees local casino paperwork necessary to complete work orders
• Supervises the real-time maintenance of published assets in each facility
• Within Alliance, audits accuracy of asset database and creates corrective action plan to improve as necessary.
• Conducts and compiles site surveys
• Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements.
• Some working knowledge of all products AGS offers.
• May participate in installing or removal of old machines.
• Completes all reports and paperwork in a timely manner
• Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools
• Thorough understanding of Company appearance standards for assets
• Must have a good working knowledge of customer's policies and procedures prior to performing work orders.
• Works as a team player / leader / motivator
• Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
• Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment

Skills / Requirements :

Note : All offers are contingent upon successful completion of a background check and drug screen and Human Performance Evaluation (HPE).

AGS is an equal opportunity employer.

About AGS, LLC :

Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE : AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.