Client Services Manager Senior

FIS Financial Services Role

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce / Business Travel Percentage : 1 - 5%

Job Description : The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know : Are you FIS?

About The Role

This role will manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process. The role is pivotal in ensuring that clients receive exceptional support and service. By fostering open and transparent dialogue, this role not only resolves issues efficiently but also identifies areas for continuous improvement, enhancing service delivery and processes.

What You Will Be Doing

• Develops strong working relationships with assigned clients and FIS resources.
• Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.
• Manages and communicates expectations internally and externally.
• Manages the service component of the client relationship.
• Conducts service value reviews.
• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note : this role is not responsible for opening up requests or being the direct point of contact for support or project related items).
• Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to...

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.