SQL Developer / Tier 3 Support

Tier 3 Production Support

In this role, you will primarily work independently, handling Tier 3 production support tickets by efficiently resolving them within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running queries in SQL Developer to identify and correct bad data, writing SQL scripts to rectify data discrepancies, and examining the functionality of code in PeopleSoft App Designer. Your strong communication skills will be essential in effectively collaborating with team members and support desk agents to ensure seamless resolution of production support tickets. Proficiency in SQL Developer and experience with PeopleSoft Financials will be crucial in carrying out your responsibilities effectively. Having experience in SQL Developer and PeopleSoft Financials will be beneficial in successfully fulfilling the requirements of this role. Your ability to effectively communicate with team members and support desk agents will play a key role in ensuring the timely resolution of production support tickets. Experience in running queries in SQL Developer, writing SQL scripts, and analyzing code in PeopleSoft App Designer will be valuable in addressing and correcting bad data. Your attention to detail and problem-solving skills will be essential in identifying and resolving issues efficiently. Overall, your expertise in SQL Developer, PeopleSoft Financials, and strong communication skills will be instrumental in excelling in this role.

Responsibilities :

• Independently handle Tier 3 production support tickets and close them out in a timely manner
• Communicate with team members and Tier 2 support desk agents to address reported issues
• Run queries in SQL Developer to identify and fix bad data
• Write SQL scripts to correct bad data
• Analyze code functionality in PeopleSoft App Designer

Minimum Qualifications :

Other Job Specific Skills :

Compensation Ranges : Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements : It is the policy of ASM that an individual's race, color, religion, sex, disability, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements : The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.