District Manager - California District

District Manager

Under general direction, the District Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned District team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers.

Responsibilities

• Builds and motivates teams to execute Service's sold solutions including, Service Contract work, Product Startup and warranty support, systems upgrades and T&M business growth.
• Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI's).
• Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI's).
• Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost.
• Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes.
• Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer's decision-making associates, all of which enhance the local reputation of Vertiv Services and the local team.
• Drives operational review meetings, reviewing safety and operational excellence performance metrics.
• Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 1-1's and operational reviews.
• Manages a defined geographic service district staffed by fifteen (15) to twenty (20) customer facing field service engineers (CE's) and supervisors. Leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers.
• Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.

Qualifications

Physical & Environmental Demands

Working Conditions