Strategy and Business Operations Director - United States

Strategy And Business Operations Director

We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support. This role is a critical force multiplierresponsible for driving strategic planning, operational excellence, and cross-functional alignment across our global Services and Support organization. The ideal candidate combines strong business acumen, analytical depth, and operational discipline with the ability to navigate ambiguity, influence without authority, and deliver measurable impact at both the strategic and execution levels.

Key responsibilities include :

Strategic Planning & Business Operations :

• Lead the annual and quarterly business planning processes for the Global Services & Support organization.
• Partner with Finance, HR, and Strategy teams to develop budgets, headcount plans, KPIs, and performance scorecards.
• Track and report business performance against key metrics (utilization, margin, CSAT / NPS, backlog, etc.), surfacing insights and recommended actions.
• Drive operational reviews (QBRs / MBRs) and prepare executive-level materials for the CEO, CFO, and Board discussions.

Executive Partner to the SVP :

Transformation & Strategic Initiatives :

Data & Insights :

Qualifications :

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.