Inventory Control Escalation Specialist

IC Escalation Specialist

Chewy is seeking a highly motivated, goal-oriented, dedicated IC Escalation Specialist to join our exciting and fast-paced team in Salisbury, NC.

Our team is growing, and we're looking for an equally passionate teammate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving. As a Chewtopian, this specialist will get to work side by side with hard-working, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and aim to succeed.

What you'll do :

• Serve as liaison between the warehouse and various business groups to handle exception requests that impact inventory and customer experience
• Problem solve through a ticketing system for issues such as bin checks, product recalls, defective product, wrong item, expired product, and quantity checks
• Analyze exceptions that impact the business to reduce the defects going forward
• Communicate findings from various analyses to leadership team to drive awareness
• Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Responsible for achieving all operational goals
• Ability to develop and share standard methodologies and documented processes across the shifts and network
• Create a positive team dynamic that encourages all employees in the FC to provide feedback and inspire change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience
• Support and assist problem solvers from other departments

What you'll need :

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.