Patient Coordinator

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.

• Will perform patient registration in various systems.

• Answers all phone calls in a professional and courteous manner.

• May collect monies for time-of-service patient responsibility.

• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

• May perform preliminary screening of patients prior to procedures, which may include medical history.

• May transport patient to/from the exam room.

• May assist in patient transfer on/off the exam table.

• May transport patient to/from the exam room.

• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.

• Will maintain a clean and organized work area.

• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.

• May schedule patient appointments and obtain insurance verification and/or authorization.

• May prepare medical records for physicians, patients and customers.

• Ensures accurate documentation of patient visits in various electronic

• systems and on written documents.

• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.

• Performs all duties within HIPAA regulations.

• Other duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience required.

• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.

• For Fixed Radiology, CPR Certification is a plus.

• As applicable, valid state driver's license required.

• Ability to work at several locations required.

• Strong customer service skills.

• Organizational and multi-tasking skills.

• Basic knowledge of computer applications and programs.

• Local travel may be required to support multiple sites.

• The COVID-19 vaccination is/may be a condition of employment.

• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.

• Knowledge of medical terminology is a plus.

• Bilingual in Spanish is a plus.

Physical Requirements:

The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time:

• Sit, stand, walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).