Senior Business Systems Analyst

Primary Responsibilities :

• Serve as IT product configuration administrator for Atlassian JIRA, and any other small SaaS / COTS products implemented in future.
• Partner with business and IT stakeholders to identify and implement configuration-based enhancements to support Atlassian JIRA and based on industry best practices.
• Troubleshoot and resolve configuration-related issues and defects and determine whether to escalate to vendor support.
• Partner with key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes.
• Elicit and write requirements for all requested enhancements to supported products.
• Create and / or maintain appropriately detailed business and system documentation.
• Create detailed data mappings, as needed, for data integration with legacy systems.
• Serve as an escalation point of contact for the IT Production Support Team for supported systems.
• Partner with key business and technical stakeholders to maintain and / or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applications.
• Partner with key business and technical stakeholders to annually review, maintain and / or develop an operational support plan for the products.
• Serve as the subject matter expert for both the use of the supported applications and their technical implementation.
• Work with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems.
• Direct Stakeholders to submit a project initiation request for enhancements or additions that exceed the bandwidth, capacity and / or capabilities of day-to-day administration and 3rd party vendor supported enhancements.
• Coordinate Release & Change Management efforts and ensure that the change management process is followed for each release, including those that contain just product configuration changes.
• Mentor and train a back-up resource if / when available.
• Other duties as assigned such as a back-up to the CAR, BAR and VAL applications as needed for resource redundancy (training and guidance provided).

Required Experience / Skills :

• Has previous experience as a Sr. BSA or Applications Analyst as either a cloud-based or on-premise COTS product administrator.
• Previous experience as functional level expert and administration of Atlassian JIRA (Jira Service Management, Atlassian Access).
• Ability to learn new products and systems quickly.
• Possesses excellent problem-solving and technical troubleshooting capabilities.
• Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them.
• Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks.
• Able to balance multiple assignments simultaneously based on priority and complexity.
• Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how).
• Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress.
• Effectively facilitate meetings and requirements gathering sessions.
• Writes specific, measurable, and testable user stories with detailed acceptance criteria.
• Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio).
• Makes recommendations for the logical design of COTs product enhancements.
• Publishes clear and effective process flows.
• Critical thinking skills.

Highly Desired :

• Previous experience as JIRA Architect.
• Previous experience using and / or administering .

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