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Director of Operations

Director of Operations

Oikos Property GroupGap, PA, US
2 hours ago
Job type
  • Full-time
Job description

Job Description

About Oikos :

Oikos Property Group is a family-owned real estate management company based in Gap, Pennsylvania. Our name “Oikos” — the Greek word for “home” and “family” — reflects our mission to treat every resident and property with integrity, care and community-minded service. We pair industry experience with a forward-thinking approach to technology and customer experience.

Position Overview :

The Director of Operations is a hands-on leadership role responsible for managing and executing the daily operations of Oikos Property Group while ensuring efficiency, stability, and growth. Reporting directly to the CEO , this position requires a balance of strategic thinking and hands-on execution across management, leasing, customer service, legal matters, and business development.

As a small business, this role requires an individual who is not only capable of making higher-level operational decisions but is also willing to roll up their sleeves and handle essential day-to-day tasks to keep the business running smoothly.

Key Responsibilities

1. Operational Execution & Leadership

  • Handle daily administrative and management tasks directly.
  • Identify and solve operational inefficiencies, improving workflows.
  • Identify and implement cost-saving measures to improve profitability.
  • Develop and implement operational strategies that align with the company's goals.

2. Business Development & Technology Implementation

  • Research and implement new tools, software, and processes for efficiency.
  • Continuously improve existing procedures to streamline operations, developing and maintaining sop’s
  • Evaluate and introduce technology solutions to improve property management and communication.

    • 3. Customer Service & Tenant Relations

  • Oversee all resident communication, addressing concerns and service requests.
  • Respond to inquiries via phone, email, and text.
  • Mediate tenant issues and maintain positive relationships with residents.
  • Handle customer feedback, complaints, and follow-up communications.
  • Future potential of overseeing and working with an administrative assistant

    • Qualifications & Skills

  • Experience : Strong background in business operations.
  • Hands-on Approach : Willing to handle both higher-level strategic tasks and day-to-day execution.
  • Technology Proficiency : Ability to manage property management software, CRM tools, and financial systems.
  • Problem-Solving Ability : Able to quickly address and resolve operational challenges.
  • Strong Communication : Ability to manage tenant relations and customer service effectively.
  • Time Management : Highly organized, able to multitask and manage various responsibilities.

    • This role is ideal for a self-motivated and resourceful individual who thrives in both leadership and hands-on execution. The Director of Operations will play a crucial role in keeping the business running smoothly while driving improvements and growth.

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