Director of Parts

Job Description

Job Description

The Director of Parts at TYM North America is an executive position with a pivotal role for leading and managing all aspects of parts inventory, sales operations and customer service to drive revenue and profitability. Key responsibilities include developing sales strategies and managing inventory for optimal stock levels to ensure operational efficiency and compliance to drive revenue and profitability. This role requires a blend of hands-on management, strategic planning, strong leadership skills, parts and sales management, and expertise in inventory management and warehouse procedures.

JOB RESPONSIBILITIES

• Develop and execute strategies to achieve parts sales targets, identify new business opportunities, build long-term customer relationships, optimize warehouse operations, and ensure a high standard of customer service.
• Develop aftermarket product line strategies and participate in strategy planning sessions based on market requirements and profit expectations.
• Oversee all aspects of warehousing, including receiving, storing, picking, packing, and shipping processes.
• Manage and optimize space utilization within the warehouse and storage areas.
• Implement and enforce inventory control processes, including auditing, cycle counting, and reconciling with data systems.
• Optimize inventory levels to minimize holding costs and prevent stockouts or overstock situations.
• Analyze inventory data, sales patterns, and market trends to forecast demand and inform purchasing decisions.
• Train, mentor, and evaluate sales and warehouse staff, fostering a productive and positive work environment.
• Manage workflow, delegate tasks, and ensure performance meets expectations.
• Develop and implement training programs to enhance employee skills and promote professional growth.
• Develop and manage safety in compliance with all regulations (e.g., OSHA).
• Conduct regular safety inspections and ensure adherence to security procedures and protocols.
• Liaise and negotiate with suppliers, manufacturers, and transportation companies to ensure efficient delivery and cost-effectiveness.
• Streamline processes, identify areas for improvement, and implement lean management principles.
• Utilize warehouse management systems (WMS) and other software to track inventory, manage operations, and generate reports.
• Manage the departmental budget, track costs, and identify cost-saving opportunities.
• Prepare and present reports for upper management on inventory levels, productivity, delivery times, and other key metrics.
• Resolve problems and complaints related to shipments, inventory discrepancies, or other operational issues.
• Ensure a high level of customer satisfaction by optimizing order fulfillment, delivery times, and communication.
• Manages performance of managers and provides feedback as necessary.
• Performs other related duties as assigned.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

TYM-North America is an Equal Opportunity Employer that is committed to Diversity and Inclusion in the Workplace.