Patient Representative II

Job Description

Job Description

Job Title – Position Description : Representative II Patient - Call Center

Reports to : Manager Surgical Services

MISSION

The Patient Representative II is responsible for obtaining pre-operative risk stratifications from outside providers and scheduling referred patients to the appropriate provider. This autonomous role requires attention to detail and effective workflow management.

OUTCOMES

• Receive and schedule referral requests through various modalities with a sense of urgency while maintaining a consistent workflow.
• Initiate and obtain pre-operative risk stratification requests with a sense of urgency while maintaining a consistent workflow.
• Ensure optimal customer service by utilizing provided feedback to enhance patient and outside provider experience .
• Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.
• Able to efficiently manage a high quantity of requests to provide optimal patient outcomes.
• Using excellent customer service skills, communicates in an effective and professional manner across all modalities to develop valuable interorganizational relationships.

COMPETENCIES

Job Related Competencies :

Cultural Competencies :

Advanced Values :

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives

Patient Focus : Building strong patient relationships and delivering patient centric solutions

Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity

Cultivates Innovation : Creating new and better ways for the organization to be successful

Behaviors :

Rebounding from setback and adversity when facing difficult situations

Actively seeking new ways to grow and be challenged using both formal and informal development challenges

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications :

Education :

Previous, Job Relevant Work Experience : Level 1

Previous, Job Relevant Work Experience : Level 2

Preferred Qualifications :

Previous, Job Relevant Work Experience :