Team Lead - Retail

Job Description

Job Description

Who we are :

Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences.

Our Solutions :

We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.

Essential Functions : What you’ll do :

• Own the performance of the Customer Portfolio(s), including :
• Superior customer service to corporate and regional contacts
• Backlog management & KPI’s
• Delivery of expected sales monthly, quarterly, annually.
• Growth in conjunction with the National Sales Executive
• Meeting & improving execution timelines
• Meeting & improving selling margins
• Minimizing Non-Conformity
• Share successes by continually communicating and educating our customers on the work we do and how it benefits them
• Analyze workload requirements and manage resources in order to maintain expected level of service.
• Manage, develop, train and coach a high-performance team committed to excellence for every customer and project.
• Analyze the current processes and workflow structure and develop synchronized, standardized workflows.
• Ensure organizational objectives relating to customer service are achieved, including reduced lead times, on-time delivery, and effective customer communications, and provide feedback to management on status of same.
• Focus the team on critical objectives and measurables (KPI’S) to ensure follow-up and corrective actions are implemented as needed.
• Ensure field partners are graded and audited per guidelines and provide feedback to those partners to maintain and strengthen working relationships.
• Work with the plant and external partners to ensure appropriate levels of inventory are forecasted and maintained.

QUALIFICATIONS REQUIRED :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse.

What We offer :

Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.