Coordinator, Membership

JOB SUMMARY:

The Coordinator, Membership will provide vital administrative and operational support, assisting with daily tasks that ensure smooth execution of department operations, marketing, communications, and membership engagement efforts. This role is ideal for a highly organized and detail-oriented professional who excels in administrative functions, project coordination, and process management.

ESSENTIAL FUNCTIONS:

Administrative & Operational Support

Provide day-to-day administrative support to the Marketing & Member Experience leadership team.

Assist with document creation, presentations, and reports, ensuring accuracy and professionalism.

Process invoices, track budgets, and maintain financial records related to marketing and membership activities.

Manage team files, databases, and marketing assets, ensuring organization and accessibility.

Serve as a liaison between internal departments to facilitate smooth communication and project execution.

Marketing & Membership Coordination

Support marketing campaigns by organizing materials, proofing content, and assisting with distribution.

Assist with direct marketing coordination, list management, and campaign scheduling.

Maintain and update membership data, tracking engagement, renewals, and key metrics.

Coordinate logistics for member outreach initiatives, events, and special projects.

Handle member and partner inquiries related to marketing and membership programs, ensuring timely and professional responses.

Event & Communications Support

Assist with event planning and execution, including scheduling, vendor coordination, and logistics.

Support social media and digital marketing efforts by organizing content and tracking engagement metrics.

Draft, format, and proofread marketing materials, emails, and other communications.

Special Projects

Support leadership and cross-functional teams on special projects as assigned, contributing to strategic initiatives, process improvements, and new program development.

**Although this job description aims to capture the majority of the position duties, other duties may be assigned based on business and departmental needs.

REQUIRED JOB QUALIFICATIONS:

Education:

Associate’s degree in business administration, marketing, communications, or related field.

Knowledge, skills, and abilities:

Strong administrative and organizational skills with a focus on attention to detail.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfort with databases and CRM tools.

Excellent written and verbal communication skills.

Ability to multitask, prioritize responsibilities, and meet deadlines.

Professionalism and discretion in handling sensitive information.

Team-oriented with strong interpersonal skills and a proactive mindset.

PREFERRED JOB QUALIFICATIONS:

Bachelor’s degree in business administration, marketing, communications, or related field.

1-3 years of experience in administrative support, marketing coordination, or membership services.

WORKING CONDITIONS:

This position works in an office setting.

Typical working hours are 8:30 am – 5 pm, Monday through Friday, with a one-hour lunch break.

Generally, a climate-controlled environment with occasional exposure to outdoor weather conditions when attending aviation related events, including exposure to higher altitudes and confined spaces if in a general aviation aircraft.

This position requires some travel, up to 3% of the time, to various general aviation or industry-related events. Travel is by aircraft (general aviation and commercial) and by road or public transit.

PHYSICAL DEMANDS:

The physical demands of this position are typical of a standard office environment. While performing the duties of this job, the employee will regularly be required to:

Sit for extended periods while working at a computer or attending meetings.

Use hands and fingers to operate a computer keyboard, mouse, and other office equipment.

Communicate effectively via email, phone, and in-person, which requires clear speech, hearing, and vision.

Occasionally lift or move items weighing up to 15 pounds, such as boxes of materials or equipment.

Occasionally stand, walk, and reach with hands and arms during the course of normal office activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL INFORMATION:
This position is located at AOPA’s Frederick, MD headquarters.

The hourly rate for this position is: $ - $, depending on education and experience.

BENEFIT INFORMATION:

Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program (so you can keep flying and remain proficient)

Medical, Dental, and Vision insurance is available for employees and their dependents the 1st of the month following their start date

Flexible Spending Plans

Health Savings Plan with employer contribution (for eligible participants)

401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution

Company paid Short and Long-term Disability Insurance

Company paid Life Insurance and AD&D insurance with the option to buy up

Paid Time Off (PTO): 17 days accrued during first year (accruals increase based on tenure)

Paid Holidays: 12 holidays

Personal days: 3 (prorated based on hire date)

Volunteer day: 1 (prorated based on hire date)

Work From Home Fridays

Paid Parental Leave

AOPA Membership

Employee Assistance Program

Wellness Program (earn medical insurance premium discounts)

Gym Reimbursement Program

Supplemental insurance options (critical illness, accident, hospital indemnity)

Tuition Reimbursement Program

Discount on AOPA swag

Business casual dress code

Free coffee, tea, hot cocoa