Level 2-3 Technician

Job Description Job Description Key Responsibilities Daily time entry accounting for at least 80% of hours clocked in. Maintain and update technical documentation in IT Glue . Assist and guide Jr. Engineers on troubleshooting steps; serve as an escalation point for service tickets. Configure and manage Windows Server : File, print, and remote access services. File permissions, event logs, backups / restores. Administer enterprise email applications (Exchange / Office 365) : Add / remove users and groups, configure permissions, aliases, and forwarding rules. Install, configure, and troubleshoot : MS Office Suite applications. Standard POP, SMTP & Exchange clients (including Outlook). Workstation hardware (video cards, NICs, sound cards, drives, PDAs). Network configuration & troubleshooting : TCP / IP, DNS, VLANs, routing, firewalling. Routers, firewalls (SonicWALL, FortiGate), wireless technologies. Switches, hubs, patch panels, and network node connectivity. Support and troubleshoot Citrix & Windows RDP environments. Perform data backup and recovery ; maintain corporate antivirus and VPN connectivity. Provide accurate time estimates for tasks and ensure complete resolution. Maintain a professional, client-focused approach-no problem is considered too small. Knowledge, Skills & Abilities Strong ability to communicate technical concepts clearly to non-technical audiences. Able to work independently while being a supportive team player. Willingness to learn new technologies quickly through self-study and practice. Detail-oriented and able to perform technically complex tasks accurately. Capable of handling stressful situations professionally. Proactively seeks assistance when needed without overburdening others. Enjoys sharing knowledge and contributing to team success. Qualifications Required : CompTIA A certification. Valid driver's license. Minimum 2 years of IT experience (hardware, software, networking, security). Preferred : Network, Security, MS-900 or AZ-900, MCP, CCNA / CCDA / CCNP, Project, Apple certifications. 2 years' experience with VLANs, routing, firewall support, server hardware (CPU / RAID / SCSI), mobile messaging tech. 5 years' experience in an MSP environment (for senior-level consideration). Experience with Citrix & Windows RDP environments. Company Description ItCon is a full-house MSSP service firm in New York that specializes in outsourced IT,cybersecurity, and HIPAA compliance. We look at your center in a holistic manner, and modify your services to fit your needs with transparency and honesty. We operate 24 / 7 and are MWBE-certified in NYC. Company Description ItCon is a full-house MSSP service firm in New York that specializes in outsourced IT,cybersecurity, and HIPAA compliance. We look at your center in a holistic manner, and modify your services to fit your needs with transparency and honesty. We operate 24 / 7 and are MWBE-certified in NYC.