Location : Pittsburgh, PA
Position Overview
CDx Diagnostics is seeking a Clinical Account Executive (CAE) to promote and support WATS3D , a cutting-edge diagnostic platform for early detection of esophageal precancer. The CAE will drive clinical adoption and operational success across a defined territory, supporting gastroenterology practices of all sizes.
This field-based role combines clinical training, customer support, and sales execution to ensure proper implementation and sustained use of WATS3D. The CAE acts as a key relationship-builder, educator, and problem solver, directly impacting both customer satisfaction and revenue growth .
Key Responsibilities
1. Clinical Implementation & Workflow Integration
- Deliver clinical education and hands-on training for physicians, nurses, and staff.
- Ensure WATS3D is embedded within the patient care journey, from referral to post-procedure follow-up.
- Address billing, reimbursement, and workflow logistics to minimize friction.
- Provide in-office support to troubleshoot adoption and usage issues.
- Serve as a clinical expert and trusted point of contact across accounts.
2. Territory Support & Sales Execution
Partner with RSM to execute tailored territory growth plans.Support onboarding and ramp-up of new GI practices.Conduct long-cycle sales planning, stakeholder mapping, and volume forecasting.Identify and engage decision-makers, handle objections, and promote adoption.3. Customer Relationship Management
Build and maintain strong relationships with providers and staff.Proactively manage client retention and utilization efforts.Collect field insights and share with internal teams to shape strategy.4. Operational & Administrative Duties
Maintain accurate records in CRM and other IT systems.Monitor specimen flow and adherence to collection / billing protocols.Prepare reports, participate in internal initiatives, and attend trade shows.Key Competencies
Strong clinical communication and training deliveryProven account management and relationship-building skillsSolid understanding of reimbursement and workflow integrationAbility to prioritize and plan within a territory-based structureHigh ownership , responsiveness, and execution focusWhy Join CDx Diagnostics?
Make a real difference in early cancer detectionEmpower GI practices with innovative diagnosticsBe part of a mission-driven, growing organizationContribute to commercial success while improving patient outcomesAdditional Notes
This is not a comprehensive task list; duties may evolve.CDx Diagnostics is an equal opportunity employer .We participate in E-Verify.