Front Office Administrator

Overview

The Front Office Administrator at Nystrom & Associates, Ltd. is the first point of contact for patients and delivers a positive and welcoming experience. Provides administrative support including appointment scheduling, paperwork processing, and handling inquiries. Nystrom & Associates specializes in psychiatric evaluations, clinical social work, and family therapy.

About the employer

Nystrom & Associates is a team of mental health professionals founded in 1991. We offer an intensive outpatient substance use disorder program, psychological testing, behavioral health, and medication management services.

Responsibilities

• Interact with patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Coordinate care by scheduling patient appointments and collaborating with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
• Answer inbound and make outbound calls, respond to inquiries promptly, provide accurate information, or triage as appropriate.
• Maintain a clean and organized front desk and waiting area, manage patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy, collaborating with site leadership to resolve as needed.
• Attend mandatory meetings and trainings.
• Other duties as assigned.

Hours

Hours : Monday – Friday 11 : 30 AM – 8 : 00 PM. Must be able to work one of the listed shifts. Eligible shift differential for hours worked past 6 PM.

Qualifications

Benefits

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