GSOC Operator

Global Security Operations Center (GSOC) Operator

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technologyvideo surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenalbuild a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and / or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms / alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch / operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Shift Available : 1st Shift (7am - 3pm)

Mandatory Paid Training Schedule : Monday - Friday 8 : 00am - 4 : 00pm for the first two weeks

Responsibilities

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols
• Dispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and / or email communications
• Communicate and disperse information, using established communication vehicles to key partners using best practices
• Escalating complaints and unusual / critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations

Qualifications (Must Have)

Benefits

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.