Agent Services Representative

This is an existing opportunity to enter the fast-paced real estate environment as a concierge Agent Services Representative. This role works closely with office brokers and top-producing agents and teams. This position provides recruitment and administrative support and provides general office and computer assistance.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Manage contact lists and pipelines in CRM, including data entry, tagging, and lead source tracking. Research and maintain lists of target Agents. Send and track personalized outreach campaigns. Schedule and confirm meetings, follow-ups, and interviews between Leadership and Agents. Assist in planning for event-based recruiting initiatives. Help create internal communications or newsletters related to recruiting updates. (50%)
• Create Agent-facing campaigns, postcards, and HTML emails. Maintain and update campaign templates. Collect and organize agent testimonials, photos, and social content for marketing use. Monitor campaign analytics (open rates, response rates, conversions) and maintain report analytics. Support social media posting and engagement for recruiting campaigns when directed. (20%)
• Provide administrative and clerical support to a Recruiter which may include pulling and organizing production data, migrations stats, and recruiting metrics for presentations and reports. Maintain recruiting dashboards. Assist with market research identifying top-producing agents, competitive brokerages, or regional trends. (10%)
• May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5%)
• Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5%)
• May serve as back-up to other office staff. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0- 5%)

Performance Expectations

Qualifications

Education :

Experience :

Knowledge and Skills :

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer