Field Support Analyst

Summary :

Seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements :

Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality. There are some variations of the requirements / Desired, typically regarding Gotham, Gaia and Foundry requirements. Seek the Active Positions tab for alignment per role.

Training experience (Classroom or Deskside)

Proficiency in troubleshooting technical issues

m andate : 1-6 years of Gotham and Maven / Gaia / Foundry

Strong understanding of DoD, Intelligence, or Law Enforcement missions

TS / SCI Required

Salary Target 90-100k

All OCONUS positions rate 30k COLA stipend

Desired Qualifications :

Real world experience supporting intelligence or operations

Familiarity with Gaia or Foundry

Experience training other intelligence or operations software

Excellent communication skills

Travel independently, both CONUS and OCONUS, as required

Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SCREENING QUESTIONS (Must be completed to nominate to Palantir)

Where are you physically located?

What is your availability for an MS Teams video interview on an average week?

Have you applied for a Palantir position other than this one in the past year? If so, with whom and what is the current status of that application

How many years of experience do you have with Palantir products?

Do you have any firsthand experience with Palantir products? How recently, and which products?

Are you comfortable operating independently with military customers? Do you have experience working directly with senior officer or enlisted leaders?

Do you have any previous experience training military members on software solutions? Which software? Group setting and / or classroom setting?

Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.

What are your communication strategies to share information with your internal teammates, internal and external stakeholders?

What is your typical troubleshooting process when you run into roadblocks? At what point do you escalate for help?

Have you ever missed a meeting, or missed a deadline? What did you do? Who did you communicate with to inform them of missing this deliverable?

What are your initial expectations for the FSR position?

[If applicable] Are you willing to relocate to [LOCATION]?