TSO Worker-FWS

Posting Details

Position Information

Winthrop Position Title

TSO Worker-FWS

Job Purpose

Acts as the retail interface between the Technology Services Department and university constituents who seek assistance with the technology supported by Winthrop University either through calls or in-person. Creates ID cards and Windows login accounts. Prints and grades Scantron forms.

Duties and Responsibilities

Processing request for Winthrop ID cards

Assisting clients with account issues (password, address book, access, etc.)

Processing Scantron requests (printing or scoring)

Accurately logging all TSO tickets using the defined tracking software.

Providing basic support for laptops and mobile devices.

Qualifications

Strong interpersonal skills and ability to work well with others.

Excellent oral and written communication skills.

Good problem solving skills.

Ability to work with or without direct supervision.

Preferred Skills

Familiarity with Microsoft Office 365 for support, reporting and documentation.

Previous customer service experience strongly desired.

Professional demeanor

Ability to handle a dynamic work environment; remain productive during slow times, exercise patience and professionalism during stressful situations.

Pay Rate

10 / hr

Type of Position

Federal Work Study

Position Level

Undergraduate

Hours Per Week

20

Posting Detail Information

Posting Number

2025SD0296P

Open Date

06 / 20 / 2025

Close Date

01 / 01 / 2026

Desired Start Date

07 / 01 / 2025

End Date

06 / 30 / 2026

Special Instructions to Applicants

PLEASE NOTE

• Supplemental questions are considered part of your official application.
• Please complete the entire application, including all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant meets the position qualifications.
• Students who are paid by the hour must enter all hours worked on their time sheet each day they work and submit completed time sheets by the deadline. Failure to do so may prevent future employment.