EUC SME

Tata Consultancy ServicesCanton, MA, United States

1 hour ago

Job type

Full-time

Job description

Must Have Technical / Functional Skills

Expertise in Intune, MDM, Active Directory, patching, imaging, and automation.
Strong understanding of ITIL processes (Incident, Problem Management).
Experience with Microsoft Security Patch Management and EUC tools.
Hands-on knowledge of remote desktop support, VIP support, and service desk operations.

Good to Have :

Familiarity with contracts, SLAs, and vendor management.

Ability to train and stretch based on customer needs.

Exposure to AI-driven self-healing platforms and proactive support models.

Roles & Responsibilities

Strategic Leadership : Define and evolve the EUC strategy, aligning with hybrid work models and digital transformation goals to drive service improvements and end-user satisfaction

Platform Governance : Establish guidelines for EUC tools, security, patching, and automation.

Operational Oversight : Lead service desk, VIP support, and remote desktop operations.

Innovation & Trends : Guide adoption of modern endpoint technologies (e.g., Intune, MDM, AI PCs, Nexthink).

Stakeholder Engagement : Collaborate with OEMs, cloud providers, and internal teams to ensure strategic alignment and business value delivery.

Lead EUC platform modernization across hybrid and multi-cloud environments.

Ability to evaluate and implement emerging technologies like Azure Virtual Desktop, AWS WorkSpaces, Citrix, and VMware Horizon.

Generic Managerial Skills, If any Work in Onsite-Offshore Model

Salary Range : $100,000 - $140,000 a Year

TCS Employee Benefits Summary : Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & amp; Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Sme • Canton, MA, United States