ETS Support Lead I

Overview

To serve as the technical subject matter expert for an assigned area providing operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed. Assist in leading basic / routine tasks of narrow scope and limited latitude requiring basic research / review.

Responsibilities

• Provide comprehensive day-to-day operational support
• Demonstrated ability to lead and support warehouse operations, ensuring alignment with IT asset management protocols
• Capable of guiding team members in receiving, inventory, distribution, and disposal services
• Skilled in prioritizing tasks, delegating responsibilities, and maintaining accountability across support functions
• Strong communication and collaboration skills to liaise effectively with internal teams, vendors, and stakeholders
• Commitment to fostering a safe, organized, and efficient work environment
• Ability to confirm receipt of products and IT assets.
• Proficiency in identifying IT assets for tracking purposes.
• Skill in closing purchase orders.
• Competence in scanning IT assets upon receipt from supply / vendor.
• Knowledge of introducing IT equipment to the IT Asset Management system.
• Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, SKUs, and purchase orders.
• Expertise in providing inventory warehousing services, both onsite and offsite.
• Understanding of space requirements, speed of distribution, security needs, and transport services.
• Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
• Skill in coordinating storage requirements for longer duration.
• Capability to perform monthly and / or quarterly inventories.
• Ensuring the integrity of storage facilities and the Asset Management database.
• Advising customers on monthly inventory results and assisting with distribution plans.
• Providing additional inventory counts on request or at a set timely manner.
• Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
• Skill in identifying cost-effective options for on-time delivery / pickup services.
• Discretion in selecting and funding shipping vendors.
• Ability to scan equipment to the receiving entity.
• Ensuring traceability of data-storage equipment to confirm receipt.
• Assisting customers in disposing of obsolete or irreparable equipment.
• Tailoring activities to meet disposal requirements set by industry standards.
• Disabling data-storing equipment by removing data-storing components and / or batteries.
• Maintaining and sharing records of disposal with the IT Asset Management Team.
• Performing onsite shredding of data-storing components when possible.
• Maintaining records of onsite shredding services and providing them to customers.
• Ensuring approval of onsite shredding companies by Security.
• Liaising with vendors and any buyback vendors.
• Maintaining logistics van, golf cart, manual, and electric pallet jacks.
• Perform other duties as assigned

Qualifications

Desired Qualifications

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM (Occasional after-hours support may be required)

Location : 820 Follin Lane, Vienna, VA 22180 (Full time on-site)

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful : Make our mission your passion.

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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams : Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.