Vice President, Production Services Application Support

Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Production Services Application Support to join our Wealth Services Platform – Environment & Production Services team. This role is in Jersey City, NJ.

In this role, you'll make an impact in the following ways :

• Experienced IT professional with proven record of Application monitoring, support, troubleshooting, and post-implementation review
• Respond to, diagnose, and resolve service disruptions
• Work closely with developers on continuous integration / continuous delivery solutions
• Conduct root cause analysis for complex production issues
• Should be willing to work evenings and weekends
• Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution.
• Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
• Participate in PTO CAB meetings and review the changes.
• Maintain the run books, SLA, Application recovery documents up to date.
• Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
• Lead investigations, resolutions, root cause analysis for incidents / problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
• Identify new opportunities to streamline and improve recovery solutions.
• Identify repeatable manual tasks and lead efforts to automate.
• Support regulatory compliance or audit support activities as needed.
• Participated in Disaster recovery / Data Center Rotation activity as per the schedule
• Provide knowledge and training to new support personnel.

To be successful in this role, we're seeking the following :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

The base salary for this position is expected to be between $83,000 and $160,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

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