Overview
The GSIC Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to incidents.
Citi Security and Investigative Services (CSIS) has a mission to protect Citi's employees, assets and clients, and consists of the following anchors : Crisis Management; Executive Protection; Intelligence; Investigations; Investigative Policy & Independent Review; Operations; Security.
- Crisis Management
- Executive Protection
- Intelligence
- Investigations
- Investigative Policy & Independent Review
- Operations
- Security
CSIS Global Security and Intelligence Centers :
CSIS has three main GSICs located in Tampa, London, and Singapore. All CSIS GSICs are responsible for the execution of four core programs, including :
CSIS core programs include CCTV / Alarm Monitoring and Response; Threat Monitoring; Workplace Violence Monitoring and Response; and Traveler Assistance. GSICs monitor access control, intrusion detection and panic alarm systems, and use these systems to coordinate security responses. They also perform threat monitoring and engage the CSIS Strategic Intelligence team to enhance situational awareness, support crisis handling, and provide context for disruptive events. GSICs record incidents and produce reports. They execute traveler assistance procedures for travel risk management and restricted destinations, monitoring travel and providing support in disruptive safety events. They also provide Incident Response support to security managers and the CSIS Crisis Management Team and use mass-call solutions for instant threat notification.
This GSIC Manager role will be based in Tampa and report directly to the Global GSIC Director.
Responsibilities
Manage and execute Global Security and Intelligence Center operations including four key processes : CCTV / alarm monitoring and response; targeted threat intelligence monitoring and response; workplace violence program; and traveler assistance program.Coach multidisciplinary and cross-functional team members (direct employees and non-employees) to ensure adherence to current operating procedures for monitoring and response.Maintain effective interaction with CSIS Anchors to ensure timely escalation and coordination for security and crisis management response.Collaborate with CSIS Project Management and Technology (PM&T) on business requirements to enable technology and systems support for the GSIC function.Support Risk and Controls and Transformation to ensure cross-border data transfer approvals and data privacy considerations for all GSIC and Regional Control Rooms.Maintain Key Performance Indicators to report GSIC productivity and risk management per Security Policy and Governance, Intelligence Governance, and Data Governance guidance.Coordinate training and supervise the function according to its criticality, distributed nature, and 24 / 7 operations.Develop and implement guidance and governance for engagement with local enforcement and government agencies across jurisdictions Citi operates in.Source and manage GSIC vendors, monitor KPIs, vendor-employee performance, and training.Required Qualifications
10+ years of relevant experience, with at least 3 years in a management role.Established experience in security operations.Experience in a security center involved in CCTV monitoring / response, intrusion detection systems response, escalation and reporting.Familiarity with banking security regulations and compliance standards.Background in corporate security or critical infrastructure protection.Experience coordinating with law enforcement and intelligence agencies.Strong knowledge of threat assessment and risk management strategies and familiarity with protective intelligence; experience leading high-stakes incident and crisis response.Effective communication and coordination skills for cross-functional teams (IT, legal, compliance and risk management).Knowledge of physical security and geopolitical risks affecting Citi's global operations.Ability to provide professional briefings to executives, stakeholders, peer institutions and government agencies for threat intelligence sharing. Military, law enforcement, or intelligence experience can be an asset, especially in protective security or counter-threat operations.Desired Qualifications
Extensive experience managing a Security Operations Center (SOC) or equivalent, including threat monitoring, incident response and real-time threat management.Deep background in security technologies, including access control systems, surveillance and threat detection systems such as CCTV and Intrusion Detection Systems.Crisis response experience, coordinating with cross-functional teams and stakeholders to minimize the impact of incidents.Education
Bachelor's degree, preferably in Security Management, Criminal Justice, Risk Management, International Relations or a similar fieldMaster's Degree preferredJob Family Group : Technology
Job Family : Information Security
Time Type : Full time
Primary Location : Tampa, Florida, United States
Primary Location Full Time Salary Range : $141,440.00 - $212,160.00
In addition to salary, Citi's offerings may include discretionary and formulaic incentive and retention awards. Citi offers medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off (vacation and sick leave) and holidays. Availability of offerings may vary by jurisdiction, job level, and date of hire. For more information, visit citibenefits.com.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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