Talent.com
Director, Market Optimization

Director, Market Optimization

ModivcareOxnard, CA, US
1 day ago
Job type
  • Full-time
Job description

Director - Market Optimization

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Director - Market Optimization to join our team. This position is responsible for directing operational functions and developing related programs, policies, and processes to implement the overall business strategy of non-emergency medical transportation (NEMT) operations. This individual will collaborate with senior leadership to build and execute data-driven action plans that improve service quality, drive provider accountability, and enhance stakeholder engagement across the Hawaii market.

This candidate must reside in Hawaii.

This Role

Provider Network Leadership & Execution

  • Oversee transportation provider performance across all modes, ensuring achievement of KPIs (on-time rates, digital compliance, reroutes, etc.).
  • Drive accountability for "Perfect Trip" standards, root cause resolution, and continuous improvement within the local provider base.
  • Lead quarterly business reviews with top-tier transportation providers, including commercial, performance, and financial components.
  • Collaborate closely with Credentialing, Safety, Compliance, and Network Planning teams to mitigate risk and ensure consistent service delivery.

Executive Engagement & Market Representation

  • Act as primary liaison with state Medicaid leaders, health plan executives, provider leadership, and key community partners.
  • Represent Modivcare in high-stakes conversations with regulatory agencies, industry forums, and public-facing engagements across the state.
  • Lead market presentations and performance reviews with internal executives and client stakeholders.

    • Internal Leadership & Strategic Collaboration

  • Partner across Product, Technology, Compliance, and Continuous Improvement to ensure Hawaii market solutions are aligned with national innovation and best practices.
  • Advocate for Hawaii's needs in enterprise-level initiatives, including mode diversification, service model pilots, and new program rollouts.
  • Serve as a key culture carrier and change agent within the organization, driving performance, innovation, and trust across the Hawaii market.

    • Strategic Growth and Business Development

  • Collaborate with Business Development, Proposal, and Government Affairs teams to support RFPs, re-procurements, and growth opportunities with Medicaid and Medicare Advantage plans.
  • Provide Hawaii-specific content, data, and strategic positioning for bids, client presentations, and partnership proposals.
  • Serve as the local subject matter expert for plan-specific expansions or renewals, including program design feedback and pricing considerations.
  • Partner with Product and Innovation teams to pilot new services in Hawaii that align with client needs, cost-efficiency goals, and member access priorities.
  • May lead projects and perform other duties as assigned.
  • Occasional business travel may be required.

    • Supervisory Responsibilities

  • Determine appropriate resourcing of staff to achieve goals and objectives.
  • Build an effective leadership team through mentoring and formal education.
  • Define annual Key Performance Indicators aligned with corporate goals.
  • Direct and coach leaders on performance gaps, development, and all HR processes including onboarding, succession planning, employee relations, selection, terminations, compensation, and rewards.
  • Lead change management initiatives and foster a culture of accountability and collaboration.
  • Prepare and manage budgets; analyze variances and implement corrective actions to improve performance.
  • May manage local Provider Relations staff or lead a matrixed support structure across functions.
  • Provide coaching, performance feedback, and development planning.
  • Partner with Talent and HR to support recruiting, onboarding, and succession planning.

    • We are interested in speaking with individuals with the following

  • Bachelor's degree required.
  • Ten (10) plus years of experience in transportation, healthcare operations, logistics, or public services with progressive leadership responsibilities.
  • Five (5) plus years of leadership experience.
  • Experience working in non-emergency medical transportation (NEMT) desired.
  • Experience with financial ownership, client partnerships, or strategic project execution.
  • Prior experience in Hawaii Medicaid, managed care, or regulated transportation preferred.
  • Or equivalent combination of education and / or experience.
  • Strong financial acumen with understanding of P&L ownership, unit economics, budgeting, and cost control strategies.
  • Ability to connect operational metrics to financial levers and understand the relationship between network performance and EBITDA.
  • Executive-level communication and presentation skills, especially with state regulators and client stakeholders.
  • Data-driven decision-making with the ability to analyze performance and implement effective interventions.
  • Deep understanding of Hawaii's healthcare and transportation landscape, including geographic, cultural, and regulatory nuances.
  • Strong stakeholder management, negotiation, and conflict resolution skills.
  • Proficiency in Microsoft Office and experience with Tableau, Salesforce, and enterprise financial tools preferred.
  • Experience supporting or leading responses to RFPs, client expansions, or pilot programs.
  • Understanding of the Medicaid / Medicare regulatory environment and the role of transportation in plan performance and population health.
  • Ability to position Modivcare's services persuasively in both formal (RFP) and informal (relationship-based) settings.

    • Salary : $133,300 - $179,900

    Bonus eligible based on individual and company performance.

    Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

    We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following :

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee / Spouse / Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post-Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

    • Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com.

    Create a job alert for this search

    Market Director • Oxnard, CA, US

    Related jobs
    • Promoted
    Sales Director - NA

    Sales Director - NA

    VerimatrixOxnard, CA, US
    Full-time
    The Sales Director USA will be responsible for driving new business growth and expanding our customer base throughout the U. This is a hands-on, individual contributor role focused on business deve...Show moreLast updated: 2 days ago
    • Promoted
    Senior Director Utility Market North America

    Senior Director Utility Market North America

    HitachiOxnard, CA, US
    Full-time
    Senior Director Utility Market North America.We are seeking a Senior Director Utility Market North America.The role will spearhead innovative marketing and sales strategies for Transformers product...Show moreLast updated: 1 day ago
    • Promoted
    Director, Programmatic, Retail | Growth Marketing Team

    Director, Programmatic, Retail | Growth Marketing Team

    DEPTOxnard, CA, US
    Full-time
    Director, Programmatic, Retail | Growth Marketing Team.What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today.We were born digital...Show moreLast updated: 1 day ago
    • Promoted
    Ready Mix Sales Representative

    Ready Mix Sales Representative

    CalPortland93043, CA, US
    Full-time
    The Ready-Mix Sales Representative is responsible for all sales and sales-related activities in the assigned territory.Related activities include customer care, monitoring market trends, forecastin...Show moreLast updated: 4 days ago
    • Promoted
    Director of Industry MarketingUnited States Remote

    Director of Industry MarketingUnited States Remote

    HiveMQOxnard, CA, US
    Remote
    Full-time
    Director Of Industry Marketing.HiveMQ empowers businesses to unlock the full potential of their data with the most trusted edge-to-cloud IoT data streaming platform. Built on MQTT's publish / subscrib...Show moreLast updated: 1 day ago
    • Promoted
    Director, Engineering - SDS TechMoorpark, California, United States

    Director, Engineering - SDS TechMoorpark, California, United States

    2KMoorpark, CA, US
    Full-time
    Director, Engineering - Sds Tech.K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. Founded in 2005, 2K Games is a global video game company,...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Commercial Drug Products & Life Cycle Management

    Director, Commercial Drug Products & Life Cycle Management

    Amgen Inc. (IR)Thousand Oaks, CA, US
    Full-time
    Director, Commercial Drug Products & Life Cycle Management page is loaded## Director, Commercial Drug Products & Life Cycle Managementremote type : Flex Commuter / Hybridlocations : US - Mass...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Strategic Initiatives (United States)

    Director of Strategic Initiatives (United States)

    KaratOxnard, CA, US
    Full-time
    Director of Strategic Initiatives.Karat is transforming organizations around the world.We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to t...Show moreLast updated: 2 days ago
    • Promoted
    CDnA - Global Customer Analytics Director, Obesity

    CDnA - Global Customer Analytics Director, Obesity

    BioSpaceThousand Oaks, CA, US
    Full-time
    CDnA - Global Customer Analytics Director, Obesity.At Amgen, our shared mission to serve patients living with serious illnesses drives all that we do. We are seeking a Global Customer Analytics Dire...Show moreLast updated: 30+ days ago
    • Promoted
    Director Process Development

    Director Process Development

    AmgenNewbury Park, CA, US
    Full-time
    Join Amgen's mission of serving patients.Our shared missionto serve patients living with serious illnessesdrives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight ag...Show moreLast updated: 5 days ago
    • Promoted
    CD&A - Director Media Analytics

    CD&A - Director Media Analytics

    AmgenNewbury Park, CA, US
    Full-time
    Join Amgen's Mission of Serving Patients.At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared missionto serve patients living with serious illnessesdrives all...Show moreLast updated: 16 days ago
    Director of Strategic Partnerships

    Director of Strategic Partnerships

    PayJunctionSanta Barbara, CA, US
    Full-time
    Quick Apply
    PayJunction is seeking a Director of Strategic Partnerships to lead, expand, and inspire a high-performing team while scaling our No-code Payment Integration (NCPI) partner ecosystem.This is not a ...Show moreLast updated: 30+ days ago
    • Promoted
    Director

    Director

    FrameworkOxnard, CA, US
    Full-time
    Director, Global Logistics and Fulfillment.At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2020, our mission is to remake Consumer Elec...Show moreLast updated: 2 days ago
    • Promoted
    Director, Product Management

    Director, Product Management

    The Trade DeskVentura, CA, United States
    Full-time
    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.How? With a media buying platform that helps brands deliver a more insightful and relevan...Show moreLast updated: 30+ days ago
    • Promoted
    Ocean Systems Engineer, Lead

    Ocean Systems Engineer, Lead

    BOOZ, ALLEN & HAMILTON, INC.Port Hueneme, CA, US
    Full-time +1
    Provide expertise and services in the disciplines of maritime structures design and construction, construction of seafloor infrastructure, hydrodynamics, mooring systems, seafloor cable systems, an...Show moreLast updated: 30+ days ago
    • Promoted
    Director Product Management - Sunrise / Remote U.S. NewDallas, Texas, United States

    Director Product Management - Sunrise / Remote U.S. NewDallas, Texas, United States

    Altera Digital HealthOxnard, CA, US
    Remote
    Full-time
    Director Product Management - Sunrise.Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks...Show moreLast updated: 2 days ago
    • Promoted
    Director of Sales

    Director of Sales

    MBK Senior LivingNewbury Park, CA, US
    Full-time +1
    At MBK Senior Living, we're committed to putting people first our residents and team members.Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a...Show moreLast updated: 30+ days ago
    • Promoted
    Manufacturing Operations Director

    Manufacturing Operations Director

    HRL LaboratoriesCamarillo, CA, US
    Full-time
    Manufacturing Operations Director.HRL is investing in a new site to take its technical innovations directly to market through the building and delivery of disruptive products for aerospace and defe...Show moreLast updated: 30+ days ago