Associate Customer Service Representative - WA

Customer Service Representative

The Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in East Pierce, WA.

Essential Functions :

• Accurately balance and complete a daily cash report
• Takes customer orders and provides high-quality customer service as necessary
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality
• Enters data into the computer as required with speed and accuracy
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
• Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
• Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
• Updates customer accounts as needed
• Corresponds with customers regarding metered billing status
• Scans and saves service orders, files customer and system service orders
• Performs other duties as assigned

Duties may include supporting other partner states, excluding California. Attend meetings and training as required. May be requested to work overtime or an alternative schedule based on company needs.

Required Knowledge, Skills, and Abilities :

Minimum Qualifications :

Salary Range : $22.50 - $37.40

Deadline to submit resumes : Sunday, October 19, 2025

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service Company, Hawaii Water Service Company, New Mexico Water Service Company, and Washington Water Service Company do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner.