Dear Applicant,
By completing this application you are applying, and will be considered, for every open position at the location.
Requirements
- High School Diploma
- Three years of progressively responsible retail experience, including two years of supervisory level experience
- Direct P / L Responsibility
- Experience analyzing financial reports and data
- Must be able to work some evenings, weekends and holidays
Primary Function
General Managers contribute to MOD’s success by leading a team of MOD Squad Members to maintain and deliver the MOD commitment for our customers. The General Manager is required to utilize discretion in managing the overall operation of their store. The majority of the time spent is supervising and directing the MOD Squad Members, and ensuring complete customer satisfaction. The General Manager oversees staffing decisions, hiring, training, disciplining, and uplifting their MOD Squad Members. Success is measured through managing the stores financial performance, MOD Squad morale, safety and security of their store.
As a General Manager for MOD your objective is to live, teach and demonstrate the MOD Pizza culture in all interactions.
Essential Duties
Supports the implementation of company programs through motivation and instruction to meet store operational and organizational objectivesSetting goals for the MOD Squad, developing organizational capability and delivering the MOD commitmentHolds MOD Squad Members accountable for delivering quality product and customer servicePlans, identifies, communicates, and delegates the responsibilities and practices for the MOD Squad to ensure operational successManages with integrity, honesty, and respect that promote the culture, core-mission, and values of MODResponsible for the creation of schedules that meet the needs of the business; ensuring that a great customer experience is delivered while maintaining financial responsibilityResponsible for all product ordering from various vendors directly; develops food and beverage parsMaintains a calm / cool presence during peak volumes or unannounced events to uphold our goal to provide memorable customer service to all MOD patronsDirect contributor to reinforce a positive MOD Squad environment, recognizes team successes and opportunities to provide coaching and directionConstantly monitors store staffing levels to ensure MOD Squad Member development and talent to achieve and maintain store operational requirementsUtilizes operational tools to plan and achieve operational excellence in their stores; labor scheduling, monthly status reports, quarterly business review, cash and inventory managementSolicits customer feedback to understand customers questions, and needs of their communityDirectly develops and maintains positive MOD Squad Member relationships through motivation, communication, and understanding; challenges and inspires MOD Squad MembersActively oversees MOD Squad Members through conducting performance reviews, coaching, and setting clear goals to achieve organizational needsEnsures adherence to applicable wage and hour laws for MOD Squad membersRequired Skills and Responsibilities
Knowledge of supervisory practices and proceduresKnowledge of customer service techniquesStrong operational knowledge of customer-service oriented environmentStrong leadership skills, coaching, and mentoring MOD Squad MembersInterpersonal skillsTeam building skills and knowledgeStrong decision making ability, problem solvingResource management, ensure MOD experience is delivered at all timesAbility to manage multiple situations concurrentlyAbility to manage effectively in a superfast environmentAbility to plan, prioritize, and communicate effectivelyAbility to communicate needs orally and in writingAbility to work independently to manage store needsAbility to effectively handle, manage confidential and sensitive informationPIf5536c531668-30511-35023503
