Sr. Credit Services Specialist

Sr. Credit Services Specialist

This position provides support for UMB's Consumer Credit Cards specific to the Card Loss Mitigation functions. How you will spend your time :

• Complete complex transactional processing while meeting regulatory and compliance guidelines within completion timeline expectations
• Assist with developing strategy for policies and procedures and support maintaining Collection and Recovery policies and procedures
• Analyze, research, and resolve escalated issues; Proactively identify functional improvements and evaluate liquidation trends to assess vendor performance
• Perform quality checks to ensure account updates and reports are processed properly
• Communicate on a consistent basis with 1st and 3rd Party Collections agency answering questions or providing clarification on account questions
• Support process enhancement implementation updates
• Stay current with UMB's collections policies and procedures
• Must be able to deliver to stringent timelines confidently

We are excited to talk with you if :

Bonus points if you have :

Compensation Range : $38,910.00 - $75,080.00

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

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