Customer Service Representative

Job Responsibilities :

Core Responsibilities :

• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations / warehouse department.
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensure all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
• Oversee / manage Papervision.
• Attend and participate meetings as required.

Additional Responsibilities

Performs other duties as assigned.

Job Requirements :

Education / Certifications :

Experience :

Knowledge / Skills / Abilities :

o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o Ability to write routine reports and correspondence.

o Ability to speak effectively before groups of customers or employees of organization.

o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

o Ability to deal with problems involving several concrete variables in standardized situations.