Information Technology Specialist 2 - Hourly

Duties Description Under the direction of an Information Technology Specialist 3, SG-23 within the Data Center Services (DCS) Linux Unit, the Information Technology Specialist 2 (Hourly) will support x86 Linux Server environments at centralized data center locations and at field offices throughout NYS. Specific duties include, but are not limited to :

• Install, configure, and maintain Linux operating systems for several state agencies;
• Troubleshoot issues, by examining server log data and reviewing network statistics, as well as installing server-side agent software, such as Commvault, Zabbix, Splunk, Stealth, VMware Tools, etc.;
• Manage Red Hat Enterprise Linux (RHEL) Server versions 8 and 9, involving configuration of network and storage settings;
• Collaborate closely with the Chief Information Security Office (CISO) to identify and address vulnerabilities within a server;
• Work directly with the system source code to make the necessary changes to ensure reliable performance, and then integrate all amendments into the system as a whole;
• Complete work associated with request tasks, submitting change requests for scheduled off-hours tasks, and resolving incidents assigned to DCS LINUX;
• Provide detailed updates in work notes in accordance with incident severity and service level objectives; and
• Participate in On Call rotation with Primary responsibilities that include taking calls from Service desk after business hours (7 pm - 7 am) to remotely administer systems to resolve P1 or P2 incidents while on-call and contact vendor support if\when needed.

Minimum Qualifications Open Competitive : A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR Two years of professional experience in information technology.

Promotion : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

Please note :

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and / or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including :

Holiday & Paid Time Off

Health Care Benefits

Additional Benefits

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.