Manager, Sales + Marketing Operations Raleigh, NC

Manager, Sales + Marketing Operations

Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. We've experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based Marketing team as a result!

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to apply!

Reporting to the Director of Revenue Operations, you will be a key player in executing the operational aspects of our Sales and Marketing functions. This is a hands-on role where you will manage our core sales and marketing technology stack, ensure data integrity, build essential reporting, and optimize processes to enable our sales and marketing teams to effectively target and engage enterprise accounts, as well as acquire and convert inbound leads.

Key Responsibilities :

• Administer and optimize our CRM (e.g., Hubspot), marketing automation platform, and other sales and marketing tools (Rollworks, Clay) to support enterprise ABM initiatives.
• Implement and manage processes for target account list management, account and contact data enrichment, and lead-to-account matching.
• Build and maintain reports and dashboards to track key sales and marketing metrics for the enterprise segment, including account engagement, pipeline progression, and campaign performance.
• Build and maintain reports and dashboards to track key sales and marketing metrics for the Inbound / Scout motion, including funnel progression and campaign performance.
• Ensure data accuracy and cleanliness within the CRM and other systems.
• Support the implementation and adoption of new tools and technologies as needed.
• Troubleshoot operational issues and provide support to the sales and marketing teams.
• Document processes and provide training on tools and best practices.
• Assist in the analysis of sales and marketing data to identify trends and areas for optimization.
• Collaborate with Sales and Marketing teams to streamline workflows and improve operational efficiency.

Qualifications :

Why Join Relay?

Please note this role will be based in our Raleigh, NC amenity rich headquarters and you should be interested in working in person 3+ days per week.

About us : Relay culture, benefits & perks :

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can CHASE the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself / your family, and invest in your future.

At Relay, we offer :

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays.