Network Control Technician

Network Control Technician

Job ID # : 31159 Location : TX-HOUSTON

Functional Area : Technology Position Type : Full Time

Experience Required : 1 - 3 Years Relocation Provided : No

Education Required : Associates Degree

RC / Department : 0084 -IT TELECOMMUNICATIONS : KMI

Position Description

PRIMARY PURPOSE : For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times. ESSENTIAL DUTIES & RESPONSIBILITIES :

• Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital / analog microwave, MPLS, VSAT, DSL, PL)
• Utilize software and hardware tools (including but not limited to Solar Winds, Cisco, Juniper, NEC, Nortel, and microwave EMS) to identify, diagnose and drive resolution of problems and factors affecting network integrity
• On a regular basis, perform complex testing and analysis of all elements of the telecommunications network to include data, voice, video and SCADA
• Apply problem solving skills and break down complex problems into solvable segments
• Regular and direct interface with customers, vendors, field technicians and network engineers (internal and external)
• Accurately and effectively document network troubles utilizing current problem resolution (ticketing) system
• Ensure smooth transition of shift turnovers through verbal and written communication
• Ensure ongoing improvement through evaluation of current processes
• Maintain accurate and current contact information with supervisor and department members
• Deal with a wide variety of people and personalities with tact, courtesy and professionalism
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
• Maintain a regular, dependable attendance, and high level of performance
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
• Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change may occur with little advance notice
• May be required to carry a company-provided cell phone / pager and be available to respond during working hours and occasionally during non-working hours
• Other daily, weekly and monthly duties, and special projects as assigned Other responsibilities : The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

Position Requirements

MINIMUM REQUIREMENTS : EDUCATION :

EXPERIENCE / SPECIFIC KNOWLEDGE :

COMPETENCIES, SKILLS AND ABILITIES :

WORKING CONDITIONS :

This position includes a discretionary annual incentive plan.

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following : health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status.

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EQUAL OPPORTUNITY EMPLOYER STATEMENT : We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.