LTE Outreach and Response Specialist

Salary : $34.14 Hourly

Location : Madison, WI

Job Type : Limited Term Employee

Job Number : 2025-00033

Department : Board of Health for Madison and Dane County

Opening Date : 04 / 14 / 2025

Closing Date : Continuous

FLSA : Non-Exempt

Bargaining Unit : 1871

Description

Public Health Madison and Dane County in Madison, WI, is recruiting for two (2) limited term employee (LTE) Outreach & Response Specialist positions. This position will work mainly during non-regular business hours, which will include evenings and weekends; and potentially on-call during events or times when increased violence may occur.

Limited Term Employees (LTEs) are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.

Equity, Definition and Examples of Duties

COMMITMENT TO EQUITY & INCLUSION

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open / honest communication are encouraged, and meeting customers' needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

DEFINITION

Under the supervision of the Violence Prevention Manager, this position conducts outreach to individuals at risk of perpetrating or being victimized by violence in order to support them and their recovery. Once connected with individuals who at risk, the outreach and response specialist provides safety planning, information and assistance and short-term follow-up services to adults, as well as connects individuals to programs and services, including public and privately funded options. This position also mediates ongoing conflicts in the community that have the potential to lead to violence. This position will build on the strengths of individuals, families, and the community in order to achieve their recovery and sustainment goals. Works collaboratively with internal and external stakeholders and service providers in order to advocate for clients' needs to assure appropriate services are delivered.

EXAMPLES OF DUTIES

Provides outreach to identified individuals who are at risk, or are actively engaging in violence; responds to the needs of those involved in incidents of violence; connects with individuals engaged in violence or risky behavior that may lead to acts of violence to discuss safety planning, access to resources, and other services. Searches through the databases, written and other computer-based information resources to identify, evaluate, and suggest potential programs and services. Assesses individual / family needs in order to provide information and assistance. Provides follow up to determine outcomes and provides additional assistance in locating resources and arranging services. Collaborates with law enforcement agencies and violence prevention service providers to share information and problem-solve, based on persons' needs. Develops and implements individual action plans as part of short-term service coordination. Assists individuals with their goals to address immediate and long-term needs. Completes and maintains required agency documentation. Participates on special task forces, internal and community committees, in order to assist coordination of programs and services. Conducts community outreach and presents information regarding the program to community organizations and service providers.

Education, Experience and Special Requirements

Education, Training and Experience :

Any combination of education, training and / or experience (lived or employment-related), that is equivalent to an Associate's Degree from an accredited college or university in a public health, human service, health science, or social science related field, and at least two years of experience working directly with a population engaged or involved in violence and an understanding of substance use, mental health, behavior change, economic assistance, and employment skill development service networks and service methods. Experience working effectively with culturally and socioeconomically diverse populations. Experience conducting case management, outreach and engagement, and / or street outreach or public health planning.

Special Requirements :

Must have a valid driver's license and access to reliable personal transportation, or equivalent. Work schedule will be determined based on coverage of shifts. On-call, early morning, late afternoon, and evening work hours may be required. Must be available to work nights and weekends as needed. Will be asked to be on-call, including holidays and weekends, to assist in a crisis.

Background Check Statement : Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.

For Bilingual Positions :

• Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
• Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
• If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications / examinations they currently hold qualify them for the position's bilingual designation.

Physical and Environmental Work Requirements :

Work involves driving, walking, sitting, and standing. Ability to work and operate a motor vehicle in adverse weather conditions in rural and urban areas. Ability to be fit tested and wear N95 mask. Working conditions may vary in relation to heat, cold, fatigue, etc. Extensive use of computer and extensive phone calls with clients and participating providers; regular engagement with community members, public health staff and community stakeholders; extensive local travel and occasional out of town travel for statewide and national meetings and conferences; must have ability to transport oneself.

Knowledge, Skills and Abilities

Knowledge or direct experience of violence and / or injury as a major social and health determinant, and understanding of violence prevention and intervention methods. Knowledge of crisis intervention techniques and best practices. Knowledge of community resources and referral procedures. Knowledge of assessment and care management techniques. Knowledge of planning, organizing, and problem-solving strategies and ability to deal appropriately with difficult situations. Knowledge of or strong ties to the community that is being served. Knowledge of HIIPPA, privacy, and confidentiality standards of practice. Ability to communicate effectively, both orally and in writing. Ability to communicate effectively with culturally and socioeconomically diverse populations. Ability to proficiently use a computer and related office equipment. Familiarity with or ability to learn required software and data base programs. Ability to establish priorities for service intervention. Ability to be decisive and to make sound decisions under the pressure of crisis or emergency situations. Ability to participate in a work setting as a team player. Ability to participate in peer support trainings.

Do you have any combination of education, training and / or experience (lived or employment-related), that is equivalent to an Associate's Degree from an accredited college or university in a public health, human service, health science, or social science related field?

If so, please briefly elaborate.

Do you have at least two years of experience working directly with a population engaged or involved in violence and an understanding of substance use, mental health, behavior change, economic assistance, and employment skill development service networks and service methods?

Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?

If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?

If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions.

Required Question