Collision Center Customer Service Representative Part Time

Roles and Responsibilities

The successful Customer Service Representative candidate is the first point of contact in the service process for our customers. Customer satisfaction starts with scheduling their vehicle for a repair in a timely courteous manner. Extraordinary customer service during their time from scheduling to service completion at Leachman is a key to success.

• Schedules appointments with a proper understanding of vehicle needs.
• Uses excellent phone skills communicating effectively timely and accurately to customers.
• Adheres to computer systems to maximize volume of sales and efficient scheduling.
• Demonstrates a warm welcome and departure to all customers.
• Provides excellent concierge support to all customer requests.
• Check in customers in a kind and efficient manner.
• Delivers kindness and empathy in communication to customers on vehicle updates.
• Support Body Shop manager administratively.
• Exhibits a professional brand image.
• Parks and relocates vehicles for service.
• Executes proper handling of all receipts checks and cash as needed.
• Keeps the service lounge area clean stocked and well maintained.
• Completes all required training as needed.
• Submits and follows through with insurance claims.

Qualifications & Skills

Additional Notes

Other responsibilities may be assigned by management.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Part-Time

Experience : years

Vacancy : 1