Talent.com
No longer accepting applications
Product Manager, Rider Support

Product Manager, Rider Support

WaymoMountain View, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo's Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo's technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future.

This role follows a hybrid or remote work schedule and reports to a PM Manager.

You will :

  • Develop a deep understanding of the Rider Support experience
  • Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events
  • Develop a clear point of view on goals and prioritization, including success metrics
  • Design operations workflows that enable world class customer service and support

You have :

  • BS degree in Computer Science degree or related technical degree
  • 5+ years of product management experience at a highly technical, large scale organization
  • Strong bias-to-action, independence, and ability to execute
  • Demonstrated ability to develop a roadmap out of a large, unstructured space
  • Strong written and verbal communication skills
  • We prefer :

  • MBA degree and / or consulting experience
  • Technically adjacent skills such as prior engineering or PM on technical product experience
  • Experience working with legal and public policy
  • The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

    Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

    Salary Range

    $204,000 — $259,000 USD

    Create a job alert for this search

    Product Support Manager • Mountain View, CA, United States

    Related jobs
    • Promoted
    Product Manager, IXL Guest Discovery

    Product Manager, IXL Guest Discovery

    IXL LearningSan Mateo, CA, US
    Full-time
    Product Manager, IXL Guest Discovery.IXL Learning, developer of personalized learning products used by millions of people globally, seeks a Product Manager for the guest experience on IXL.In this r...Show moreLast updated: 30+ days ago
    • Promoted
    Platform Product Manager

    Platform Product Manager

    Brahma Consulting GroupRedwood City, CA, US
    Full-time
    As a Platform Product Manager, you will own the infrastructure that powers real-time 3D positioning technology—from how radio signals are received to the data pipelines that deliver location ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Product Manager

    Technical Product Manager

    VirtualVocationsSanta Clara, California, United States
    Full-time
    A company is looking for a Senior Manager, Technical Product and Program Management for Core Software in Autonomous Vehicles. Key Responsibilities Lead a team to coordinate projects and solve comp...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Product Manager

    Product Manager

    TEKsystemsAlameda, CA, United States
    Full-time
    The client embarked on a new Web Inification Project 2 years ago.At that time, it had 62 markets acrosss 5 regions and 160 different websites and each ,market acted independently with their own tec...Show moreLast updated: 7 hours ago
    • Promoted
    • New!
    Senior Manager of Product Development | Database

    Senior Manager of Product Development | Database

    EpicorDublin, CA, United States
    Permanent
    As a Senior Manager of Product Development, you will set the direction for the overall development, support, and delivery of Epicor applications. You will lead and manage the product development lif...Show moreLast updated: 7 hours ago
    • Promoted
    Product Manager - CDP

    Product Manager - CDP

    RevinateSan Francisco, CA, US
    Full-time
    Atlanta, GA / Phoenix, Arizona / Austin, Texas / Bend, Oregon / San Francisco Bay Area.Product - Product Management / Full-time / Remote. Revinate is an innovative hospitality tech startup that is r...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Product Manager, Product Core

    Lead Product Manager, Product Core

    QualifiedSan Francisco, CA, United States
    Full-time
    Qualified is the Agentic Marketing Platform for B2B companies.With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email...Show moreLast updated: 14 days ago
    • Promoted
    Lead Technical Product Manager, Extensibility

    Lead Technical Product Manager, Extensibility

    QualifiedSan Francisco, CA, United States
    Full-time
    Qualified is the Agentic Marketing Platform for B2B companies.With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email...Show moreLast updated: 22 days ago
    • Promoted
    Product Manager - Lidar

    Product Manager - Lidar

    OusterSan Francisco, CA, US
    Full-time
    At Ouster, we're building a safer, smarter, and more sustainable future by bringing vision to the machines that shape our world. As a leading global provider of high-resolution digital lidar sen...Show moreLast updated: 13 days ago
    • Promoted
    Product Manager (User Growth)

    Product Manager (User Growth)

    IntelliPro Group Inc.San Jose, CA, US
    Permanent
    We are the leading intelligent marketplace delivering personalized group orders.We are driven by three core principles : customer obsession over competitor focus, a commitment to operational excelle...Show moreLast updated: 30+ days ago
    • Promoted
    Product Manager, Card Platforms

    Product Manager, Card Platforms

    VisaFoster City, CA, US
    Permanent
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Technical Product Manager

    Director, Technical Product Manager

    VisaFoster City, CA, US
    Full-time
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...Show moreLast updated: 1 day ago
    • Promoted
    Product Manager

    Product Manager

    PromiseOakland, CA, US
    Permanent
    Promise modernizes how government agencies and utilities support people in financial difficulty.We build technology that makes it simple for residents to receive benefits, engage with assistance pr...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    Principal Product Manager - UPI

    Principal Product Manager - UPI

    Pacific Gas and Electric CompanyOakland, CA, United States
    Full-time
    Job Category : Customer Support / Operations.Business Unit : Engineering, Planning & Strategy.Help us change the electric utility industry from the inside! Join a small, high-performing team within P...Show moreLast updated: 3 hours ago
    • Promoted
    Lead Product Manager

    Lead Product Manager

    Lark HealthMountain View, CA, US
    Full-time
    At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, ...Show moreLast updated: 3 days ago
    • Promoted
    Product Manager - Storage (RAID / HBA)

    Product Manager - Storage (RAID / HBA)

    SupermicroSan Jose, CA, United States
    Full-time
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Technical Product Manager

    Senior Technical Product Manager

    VirtualVocationsHayward, California, United States
    Full-time
    A company is looking for a Senior Technical Product Manager.Key Responsibilities Partner with business owners to develop and advocate for a shared vision of the Zendesk ecosystem Optimize user w...Show moreLast updated: 30+ days ago
    • Promoted
    Founding Product Manager

    Founding Product Manager

    MithrlSan Francisco, CA, US
    Full-time
    We envision a world where novel drugs and therapies reach patients in months, not years, accelerating breakthroughs that save lives. Mithrl is building the world’s first commercially available...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Product Manager

    Director, Product Manager

    Informatica LLCRedwood City, CA, United States
    Full-time
    Build Your Career at Informatica.We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to ta...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Product Manager, Expansion

    Product Manager, Expansion

    WaymoMountain View, CA, United States
    Full-time
    Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on buildin...Show moreLast updated: 7 hours ago