Loss Mitigation, Underwriting Supervisor

Loss Mitigation Underwriting Supervisor

Come join our amazing team and work from home! The Loss Mitigation Underwriting Supervisor will supervise a team of Loss Mitigation Underwriters to achieve maximum performance in assisting customers with available loss mitigation options. Assist management with support operations within the Loss Mitigation Department including monthly and quarterly audits, reporting, change management, compliance, quality assurance / quality control, and vendor / third party communication. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $66,000 -$76,000 annually plus annual bonus.

What you'll do :

• Facilitate supervisor responsibilities in accordance with company policies, procedures, and applicable laws.
• Manage and coach employees in such areas as workout technique, underwriting methodology, income calculations, net present value results, account recognition, and customer service.
• Prepare reports and track results and trends within the Loss Mitigation Underwriting Department.
• Oversee daily team operations; provide guidance and direction in daily workflow and volume.
• Provide consistent communication to the team regarding daily work goals, expectations, and any policy and / or process changes.
• Monitor employees on underwriting guidelines and job performance through periodic loan sampling, group training, one on one interaction, and role play.
• Ensure that all procedures and training materials are defined and validated annually.
• Minimal travel supporting business operations may be required.

What you'll need :

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate.

What we offer :

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.