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Auto Customer Service Advisor / Store Manager in Training Covington

Auto Customer Service Advisor / Store Manager in Training Covington

Grease MonkeyCovington, LA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Advisor / Store Manager In Training

Come be part of a growing company as a Customer Service Advisor / Manager-In Training! We own five SpeeDee Oil Change & Auto Service and Grease Monkey locations in Baton Rouge, Kenner, Metairie, and Covington. We specialize in :

  • 10 Minute Oil Change
  • Low Price Tire Guarantee
  • Full Mechanical Repair

Benefits / Perks : Salary PLUS weekly commissions / bonuses. We pay weekly! Fantastic happy team and environment 5 day work week. Never open on Sundays.

Growth Opportunities, Locally Owned and Operated, Safety You Can Trust, Medical / Dental / Vision / Life, Training and ASE Certification, Competitive salary, Excellent work environment, Tools Provided, Opportunities to move into management and district management.

We'll train you to be a store manager. Call or text today! All contacts with us are strictly confidential so you have everything to gain.

Position Overview : The Customer Service Advisor / Store Manager in Training is preparing to be a store manager which includes the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. This is a working sales position. This position's focus is to grow sales of the store. This position requires experience changing oil, installing tires, and selling auto services to customers. Heavy interaction with customers is required. The more you sell, the more you make and the faster you can become a store manager. Store managers make $50k to $100k.

Responsibilities :

  • Center Sales & Profitability
  • Employee Management
  • Customer Relations

    • Employee Supervision and Management : The Center Manager is responsible for the direct supervision of all employees of the center. Duties include :

  • Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
  • Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
  • Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
  • Prepare payroll each pay period
  • Maintain accurate and complete employee files

    • Center Operations :

  • Ensure proper execution of all activities in the service bays
  • Print and monitor daily, weekly, and monthly sales and inventory reports
  • Monitor cash register functions and credit card handling
  • Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
  • Perform daily close-out procedure
  • Prepare weekly and monthly paperwork
  • Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
  • Ensure cleanliness and appeal of entire site
  • Maintain safe working environment
  • Maintain physical plant, tools, equipment, inventory, supplies, and personal property

    • Qualifications :

  • Skills : Business Management, Employee Relations, Customer Service, Intermediate Computing skills
  • Basic literacy (ready, writing, math skills); Verbal communication skills
  • Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
  • Previous experience managing a retail automotive center or equivalent related business required
  • Auto Mechanical skills

    • Working Conditions :

    Environment : Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

    Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

    Benefits / Perks :

  • Discounted Services for Employees
  • Flexible Hours
  • Opportunities for Advancement

    • Compensation : $35,000.00 - $50,000.00 per year

    Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia, and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

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    Customer Service Manager • Covington, LA, US