Utility Clerk

Hurricane City

Position : Utility Clerk (Full-time)

Salary : $38,495.60 -$57,127.20

Job Description

Position Summary

Provides initial customer contact for Hurricane City through personal, verbal, and written communication. Provides customer service, utility billing information, receipting of payments and collection of past due accounts.

Supervision Received

Works under the general supervision of the Utility Supervisor.

Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Resolves billing questions, rates, abnormal or erroneous readings, and requests for changes in services, connects, and disconnects. Assists public with questions and concerns related to billing process and procedures.
• Receives payments from public for all utility bills.
• Issues receipts : and distributes to appropriate funds by accurately entering information into the cash receipting systems.
• Determines deposit amount on new services. Balances amounts received from public or other departments daily.
• Reviews and researches account histories to verify amounts due. Calculates balances due for customers' partial payments or payment arrangements.
• Calms irate and abusive customers. Responds to customer comments and complaints as rapidly as possible with correct information. May refer difficult situations to supervisors.
• Responds to other agencies or organizations requesting credit rating information.
• Coordinates with water and power service crews in connecting new utility services or terminating existing utility services.
• Coordinates with City departments with service / work order requests and follow up with public with service requests.
• Completes orders for changes to customer accounts and notes such changes on the computer database.
• Calms irate and abusive customers who have had power or water services disconnected due to delinquency of payment or deposit requirements. Establishes a payment plan for such customers. Corresponds with service crews to reconnect upon receipt of payment or acceptable payment arrangements.
• Alerts management to apparent computer system problems by noting discrepancies in utility records.
• May be assigned lead responsibility for a particular, more detailed function relative to customer service such as new services, maintenance of filing or tracking systems for service, payment arrangements, etc.
• May use additional computer programs to compute interest on deposit refunds, post payments to individual utility accounts, and update database programs.
• Maintains filing system of applications, work orders, customer correspondence, and other office documents.
• Performs other related duties as assigned.

Typical Physical / Mental Demands / Working Conditions

Incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require variety of physical activities, sitting or standing for extended periods while assisting customers and while operating assigned office equipment.

Walking, standing, stooping, sitting, reaching and light lifting. Talking, hearing and seeing essential in the performance of daily tasks. Common eye, hand, finger dexterity exist. Mental application utilizes memory for details, verbal instructions, emotional stability and critical thinking. Considerable exposure to stress as a result of human behavior, including dealing with unpleasant, angry or discourteous individuals as part of the job requirements.

Minimum Qualifications

Knowledge, Skills, and Abilities

Typical Physical / Mental Demands / Working Conditions

Typical office setting with appropriate climate controls. Tasks require variety of physical activities, sitting or standing for extended periods while assisting customers and while operating assigned office equipment. Walking, standing, stooping, sitting, reaching and light lifting. Talking, hearing and seeing essential in the performance of daily tasks. Common eye, hand, finger dexterity exists. Mental application utilizes memory for details, verbal instructions, emotional stability and critical thinking. Considerable exposure to stress as a result of human behavior, including dealing with unpleasant, angry or discourteous individuals as part of the job requirements.

Condition of Employment

Employee may be required to work extended or irregular hours such as nights, weekends and holidays. Hurricane City employment can require employees to occasionally work outside of their normal job duties to assist with city sponsored events and / or projects. The employee is expected to forgo normal work duties to assist with the completion of these events and / or projects. In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

Please Note : The above statements are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. The approved class specifications are not intended to and do not infer or create any employment, compensation, or contract rights to any person or persons. This updated job description supersedes prior descriptions for the same position. Management reserves the right to add or change duties at any time.

Hurricane City is an Equal Opportunity Employer.