Resource Attendant

Description:

GENERAL SUMMARY:

Under direction of the Program Manager this position is responsible for processing and distributing donations. Maintains workspace in an organized and clean manner to ensure the safety and security of program participants and the facility. Working with other staff members, this individual conducts screenings, intakes, orientations and discharges during participants stay in shelter. This individual observes and helps program participants with basic needs; assists in conflict resolution and crisis intervention; monitors and supports participants with their case plans; addresses, documents, and reports all participant performance; and performs a variety of other duties to assist participants while in shelter.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides quality customer service in a timely and courteous manner to all donors.
• Responsible for accepting or rejecting donations according to the guidelines.
• Responsible for placing clothing orders from Goodwill Store.
• Responsible for entering inventory into excel spreadsheet for monthly reports.
• Sort donations in designated areas.
• Adhere to principles of workstation organization.
• Loads/unloads donated good safely and effectively.
• Provides the proper attention to site appearance and cleanliness.
• Keep management informed of program needs.
• Gather information from clients either in person or by telephone to determine their needs and eligibility for assistance.
• Conduct intake process and prepare intake records for participants accepted for assistance
• Document any pertinent information in participant files.
• Monitor on-site participant’s observance of program rules. Document rule violations and write incident reports when applicable.
• De-escalate crisis and respond to crisis situations in a calm manner.
• Comprehend and adhere to ethical standards and confidentiality laws.
• Prepare monthly reports as directed.
• Attend trainings and meetings as directed.

Other Duties/Responsibilities

• Establish and maintain positive relations with the general public, funding agency, participants and other staff.
• Ensures compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move policies, CARF standards, and safety and security regulations.
• Performs other duties as assigned.

Requirements:

QUALIFICATIONS:

Basic Qualifications of the Role:

• Must have basic interpersonal communication skills.
• Must be able to maintain order, resolve conflict and perform crisis intervention when needed.
• Understand basic housekeeping and facility standards.
• Must be able to lift 50 pounds.
• Must work effectively with staff, participants and the public.
• Ability to work irregular hours including weekends and holidays.
• Experience using basic computer, peripheral equipment and Microsoft Office software.
• Must not present a direct threat to the safety and health of self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• Must be required to pass a drug and background screening.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.

Preferred Qualifications of the Role:

• High School diploma or GED with one (1) year of experience working effectively with the public in a community setting; or AA degree or other degree with emphasis in social science or closely related field; or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.
• Bi-Lingual-Multi-Cultural knowledge is desirable.

POSITION SUPERVISIED:

• None

WORK CONDITIONS/HAZARDS:

• Work is performed in all kinds of conditions inside and outside the facility
• Limited hazards due to lifting, pulling and pushing by self or others
• Requires a high level of adaptability and flexibility
• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.